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taytay288
November 28, 2009
Really Bad customer Service
I ordered the Jack Lalanne Jucier online on 11/21/09. Checked the order status online to find, much to my surprise, that my order is guarnteed to arrive on 12/30/09... WHAT!??!!? This is over a month away... So I called the customer service dept who explains that the extra $10 that you pay for express shipping is for when they actually ship out the product...huh... What good would express shipping be if I have to wait a month just for you to ship the product. Afterwords, the dude starts reading a script, explaining that the juciers are on back order. They don't have any...dont even know when they are going to be getting them... So at this point, I'm upset... if the product is on backorder this should have been disclosed to me before they took my money. After being talked over and treated extremely poorly, I requested to speak to a supervisor. His reply was that I didnt have a legitimate reason to speak with a supervisor. He said that my reason of concerns were not good enough for his supervisor attention. What poor customer service and I havent even got the jucier yet. How will they treat me if I have a problem... I wouldnt recommend anybody buy anything from them. The obviosuly dont appreciate their customers. I'll just go to bed bath an beyond and buy the breville jucier... Customer Service name was Keble id: T721
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September 17, 2008
Do Not Order From Them
Ordered a juicer 7/07. Was told in very small print that it "could" take 2-3 months to arrive "if" it has to ship from their factory in China. Six months later, they finally tell me they are going to refund my money. It "may" take 2-4 weeks to "process" it. Like that is really hard to do or something. Two months later (total of 8 months from original order). Sent them a couple emails to try to get my money. No response or they tell me that it is still being processed. Finally I lost my cool and cussed them out to the max. They responded by telling me that Profanity is not tolerated and my account was now closed. I emailed back telling them they had no intention of returning my money ever and that they are literally stealing money from people. Never heard from them again.
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