I ordered Ben 10 merchandise in Nov 2009 hoping to receive it in time for xmas. I have still not received anything and they continued debiting my account. After numerous emails and calls, they did confirm that nothing was delivered. I am still waiting for a refund. TERRIBLE customer care and accounts depts!

Will NEVER purchase from them again.

On 31st January 2009 Jacklin Enterprises deducted an amount of R117.93 from my Standard Bank account without my consent. A few days later I received a package of books, which I accepted, although I did not order them. Then in June 2009 I started receiving threatening letters that I owe them another R117.93 for a second package of books they claimed to have sent to me, which I never received. Despite my protests & e-mails I sent to a person called Franco Valioti, explaining that I never received another package & therefore do not owe them any money, they kept on sending me letters of demand. I asked them to check with the post office as to who received & signed for this 2nd package of books. My requests fell on deaf ears. I have also lost count of a number of times I have asked them to remove my name from their mailing list. It was with shock & dismay when I received a call yesterday from Edith from a Debt Collections company called NRB Risk Solutions who informed me that my account has been handed over. Can you please help me resolve this? I DO NOT OWE JACKLIN ENTERPRISES ANY MONEY! I NEVER RECEIVED A SECOND PACKAGE OF BOOKS! THEY MUST REMOVE MY NAME ASAP!