Jackson Hewitt in Sycamore Illinois, part of the Dekalb branch, prepared our taxes in 2008. We paid for their "gold guranatee" with the understanding that if we were to be audited that we would be protected. The lady that prepared our taxes did not include all of the W2's that we gave to her in the paperwork to the IRS. We were audited and this year they took $1400 out of our tax returns. That is a lot of money for working class citizens like myself and my husband. When we asked the owner, John Saponari, to help us out since we purchased the protection from them, he initially said no problem. He would for sure get us our money back. We trused him enough to go back there to get our taxes done this year with the understanding that we was working on the situation for us. HES A LIAR AND A SCAM ARTIST. When we saw that money taken out of our check we demanded that he not take out the money for this year until we could sort the issue out. He told my husband via text, "dude, the money is already out." We spend two days trying to get a hold of him, with no response. Eventually I got him on the phone and he said there was no way in hell we were going to get our $1400 back. He said that we didn't turn the forms in to the lady. WHY THE HELL WOULD I NOT TURN A W2 INTO THE LADY WHEN IT WOULD MEAN MORE MONEY FOR ME???? He is being sneaky and trying to get his way out of a mistake that his company made. I am going to be getting a lawyer. DO NOT USE THIS COMPANY, THEIR GOLD GURANTEE IS A SCAM AND A FRAUD!!!