I have a ipower card and recently went online to pay for my daughters summer school. There card was declined for the first attempt because of a an address error. On my second attempt it went through. Upon checking my balance it was discoved that I had been double charged. Customer service at Jackson Hewitt are very rude and eager to point the finger at someone else:. From numerous blogs and consumer reports it has came to light that this kind of activity has been going on for years;. They can't tell me where my money is and will not return return it|. If you have one of these cards get all your money out close the account(they charge you a monthly fee even with a zero balance) and cut it up?. This card is a scam and the company is criminal;. A person should not be charged $2/.00 for every phone call to customer service to report an error or to try to recover thier own money, . Spread the word lets shut these crooks down!

Many complaints about Jackson Hewitt tax services. J.H. is a big Rip off. They charge the one of the highest prices for about 20 to 30 minutes of sloppy tax service. Costumer relation is bogus as well. They try to convince you that your experience is Your Fault. That is bogus crap. I arrived to the appointment after working long 3rd shift over night work. So I was very, very tired and sleepy when I arrived at the appoint. I searched around and found other services for about $95 - $175 flat fee. Jackson Hewitt pulls you in with an ad of as low as $38 dollars. That is bogus. You get there and find out it will be considerably more especially if they learn that they did not do your taxes. So you get dinged and penalized because you did not file with them initially. That is TOTALLY BULLSHIT! They try to justify it by saying "... because we have to enter data into the form." Before they finish they still will have to enter data into a form. J. H. rips you off. Don't use THEM. You can do it yourself with the Tax software that comes out every year. You will be amazed at how accurate they are and are very fast and efficient. It will save you some money as well. Only use a tax service if you have a really complicated tax return.
When you are servicing your client, you do not talk to them with your back toward them and you certainly do not give the cost of service that way either. This is the ultimate of bad service. It says that we do not value your business, you are just another Sucker being gotten. And they took me for $288 for about 20 minutes of work of which a tax software made known to me that I may qualify for the tax deduction. So the software was really reliable. You would save a lot of money, keep more of your money instead of giving a good portion of they tax return that is rightfully yours.
Think self containing and do things for yourself like your tax return. If you have used a tax preparer in the pass then use that as a guide and get yourself the latest tax software and do it yourself. If you do use tax preparers use ones with a flat fee not these high price different fees for one service. Paying $500 to $1, 000 dollars or more is ridiculous if they are not getting you out of a serious tax jam, or doing a major tax over haul for a previous year or the current year. If you need that then you need a bona-fide CPA.
If you go to J.H. prepare to be handled, used, and taken advantage of. This is the first time that I ever used such a service and you better believe I will Never Use Jackson Hewitt and maybe no other tax service in the future. If I see a need only then will I consider using a tax service but with a flat rat for the tax year I need work on.

Sincerely,
Mad and Pissed Off Consumer
Orlando, Florida

My husband messed our taxes up last year so this year I figured we would bring them to a professional and the money we saved in the long run would be worth it. What a mistake! I initally asked for the price up front, but she never told me until the taxes were done 15 minutes later. She never filed any general sales tax and later told me that was only for big ticket items, she never asked abour employee expenses such as union dues, even though I am a teacher. She never asked about big purchases like the car I just bought during the tax year. When I finally talked to someone, after they were filed who actually did know what they were doing, they pointed out the countless mistakes. I took these back in to her and asked her to file an addendum. She kept refusing to do it for free and told me my car dealer should have told me about the tax savings from the car and she does not ask everyone if they bought a new car. She was rude and a money grubber and I DEFINITELY would not recommend ever going there!!!

I have used the company for yers and paid for the gaurntee and I receicved a letter from the irs ans I had to pay them $428. I drove to the office in Jefferson, Ia. two times and it's three hours round trip. This has been going on for eight months now with resolution. Aster countless phone calls wit no responce I'm going to be forcwed to call the better busniss folks.I have tried to keep all my tax filing down to one company to make it easy, but as this lack of responce I've gone else where.

I worked for Jackson Hewitt for one season as a tax preparer. The training consisted about 30 hours of classroom training doing returns by hand, we never saw a computer during the entire class nor had any explanation of how the software worked.
My first day in the office the manager stated you better start practicing doing returns on the computer and then she left. No instructions or guides on how to use the software. No state return software was loaded in the system for more than a week.
Because I was part-time I was not always present when a return was not accepted by the IRS and no one else in the office would touch it because we were paid a commission. Several of my customers applied for the RAL and had problems with their return not being accepted and all the office did was leave a note on my desk for me to find a few days later (I only worked two days a week). By the time I got the message the customer was steaming mad because the refund they paid hundreds of dollars for never arrived and no one would assist them.

I will never pay for tax preparation because they just hire people off the streets and give them minimal training.