Had same CPA for 5 years she had charged us $100.00 for the same tax return (she retired.)we went to Jackson Hewitt they charged us $200.00 for the same forms and when we questioned the price he said he had more education than our past CPA he repeated this several times i think that was a very arrogant attitude he was rude when my husband questioned the cost i will never recommend them to anyone or go to anotjher jackson hewitt again very bad experience stay away from them you pay more because he has college loans?

This was the first time That I file with Jackson hewitt. Let me tell it was not a good experience. firts my mom told the tax prepare that she did not receive mail at her house but on her post office the lady told her that the system wouldn't let her put her po box now my mom have not receive her state refund check. We call the office and they said she had to call the state to fix that problem i mean that why they are the tax prepares that why we pay them. Now my own bad experience I went to do my taxes and I apply to the RAL I call the next day they said I was not approved. I have done my taxes with H&R block and I was always approved. Then they charge so much money just get my taxes in two weeks I said that is fair because I could have gone to another office done it for way less money and get in two. I would have got a better service that what I got in Jackson Hewitt. I say this is the worst tax office I have ever been to. I never going back to Jackson Hewitt

I came upon this website while doing research against Jackson Hewitt as I totally intend to file complaints with the PA Dept of Banking, the BBB, the Dept of Treasury and any other governmental agency that will listen. I also see where reps from Jackson Hewitt are even responding. So, I DARE YOU TO RESPOND TO MINE JH. We have always done business with H & R Block. He has never been denied a RAL, doesnt owe the government either through arrear taxes, student loans or child support. This year, I was going to do his taxes, but he wanted to do the RAL to get a 50" flat screen to watch the Steelers play the superbowl. I am totally educated and actually do others tax returns for free just to help, so it is reasonable that the ONLY REASON we would even consider going to a tax prep place would be the RAL. I contacted 6 locations, all of which stated, "yes, most all are being accepted. So that, coupled with the other reasons, felt we did our due dilligence about this RAL and went to Jackson Hewitt. We were also told that an itemized tax prep would be $75, and it turned out to be $250. FIRST LIE. The next day, he was denied. I contacted the manager and she said that "many first time customers are being denied." Then, it all made sense to me as to why he was denied as that would be the only reason. So, we ended up watching a small TV for the superbowl, paid $250 for something I had actually already done before we even went to JH and got nothing but rude and ignorant employees afterward. But hey, they already got our money, so why be nice?

This is a complete and total racket. The lure of the RAL brings people into tax prep places and unlike H & R Block who told you prior to doing business with them, whether or not you would be able to recieve the RAL, JH does not. YOu HAVE to do the tax prep, THEN they tell you if you were getting a RAL. That is NOT a choice. From what I have been reading, most people are charged an average of $250 for tax prep. They even charged $10 to hold your tax information, which we NEVER asked them to do nor do we ever intend to walk in this deceptive business ever again. So, thats $10 just pissed away to these low lifes.

The government would love to get rid of these RAL's and I intend to help them along. I am filing complaints accompanied with many as I cannot include them all, complaints all across the internet about the experiences the American taxpayer has had with JH. I KNOW they will listen and hopefully we will put them out of business. I also urge all of you reading this to file your own complaint with your states atty general, your stated department of banking and any other consumer agency that will listen. FIGHT BACK against these jerks that are misleading the general public.

So, if there is a Jackson Hewitt rep reading this, make sure you got my name as you WILL be hearing from my complaint. We, the consumer are sick and tired of being taken advantage of, gouged with outrageous fees and spoken to like we were garbage. Wait till the tables are turned against you and your bankers. You know what they say, Paybacks are a ***.

I went into the tax place on 2/14/11 @ 2:00 pm and asked for a Refund Anticipation Loan (RAL) when I was filing my taxes. I had a new preparer (Vince) that had to ask his manager lots of questions to get the forms filled out. He told me the loan would had to go through a credit check and to call back in 24 hrs. to see if the loan was approved. I called back today 2/15/2011 and was told it was never filed for and that there was nothing they could do about this. This service to do my taxes and apply for the loan cost over $4oo dollars for a simple return. I have bills that I am now going to have late payments and increased interest rates as well as negative reports on my credit rating due to their neglegence.

I went and got my taxes done at Jackson Hewitt. They did not offer the service that I wanted at the location I was at so they sent me to another one. Upon leaving, they gave me a card that should have made me wait no longer than 15 minutes. I waited in the lobby for an hour!! After I finally got back there, the lady was very nice and she explained everything to me. When I left I was under the impression that I was getting my money in 24-48 hours like promised. I was approved for the RAL loan and everything. So I go home and I wait. When I didn't get my refund I started to get mad. I called the status number and they said the same thing, 24-48 hours. But I had no money!! So I called the main office. The lady I spoke to there was rude and didn't listen to a word I said. She kept on cutting me off and telling me to calm down and I wasn't even upset!! She told me I was accepted and it was all up to my bank now. So, I call my bank and they say, no, we haven't got anything to approve! Jackson Hewitt is a scam!! I paid over $500 to get my taxes done. I drove all over and they weren't right!! I will never go through this terrible company again!!