I filed my taxes with Jackson Hewitt in Lancaster SC. on Jan 29th and still have not recieved a return!I am eligible for the $8, 000 first time home buyer tax credit plus my state and federal return. I have been back to check on the the status and one person tells me something and another tells me something else. Pretty much I've been getting the run-around so to speak. I was relying on this money to get my house set up. On two seperate occasions I was told I would recieve a return in 6 wks. Another person told me 26wks. Quite frankly I am pissed and will not deal with Jackson Hewitt again after this year.

After getting my taxes done she said it would be$272.i wrote a check.when signing for my tax returnes there was a form that had gold guarantee on top with a fee of $40 .i ask what it was.they explained i said i didnt want it.tried to talked me into to it.they refunded my money from the $272.i dont like the fact they tried to sneek in a form without asking me from the beginning.wish i didnt let them do my taxes.by the way they are located in walmart.that should have been a red flag.

I have used jackson hewitt for over ten years with good results for a reasonable cost. this time was different, they had me fill out a form stating that if i decided to not use them to file my taxes after they do the paperwork i would still owe them approx. 140.00 perhour for services rendered. i didnt think to much about it until they finally finished and showed me what they charged. the cost had always been approx. 220.00 this time was 540.00. i have all my records for last ten years taxes always done same way. was advised that a new franchise owner had changed price and that i could just pay the 140.00 and go somewhere else. will never use jackson hewitt again, sent memo to all in contact list. jackson hewitt in garland tx on beltline and interstate 30.

I am suprised after reading here that Jackson Hewitt is able to stay in business. My own experience with them was horrible as well. Several years ago, in an attempt to receive my refund right away, I went to a Jackson Hewitt in LaPorte, IN (I now live in FL). They did my taxes incorrectly. I asked them to redo them. They were incorrect again. I asked them to redo them. They were incorrect again. For the third time I asked them to redo them, again they were incorrect. I did them myself, gave them to the office along with my complaint to the manager that they were incorrect 3 times and I eneded up doing them myself and then just letting the rep enter the info into the computer. I was still charged the Jackson Hewitt fee. There was no apology or anything. What a ripoff. I spent about 6 hours there and ended up doing the work myself anyway but still had to pay them. Now I just do them online- easy, simple and you still get to file electronic.

I had an appointment w jackson hewitt 11-16-09 i called a week before and asked if i had to have had my taxes done there in the past to get the moneypower line of credit loan. i was told "no" that has nothing to do with this. Well the printers were not working when i had my aptmnt. so i wasted my lunch hr. n had to go back after work, the guy who "helped" me seemed unfamiliar with the basic steps of the process and was receiving personal texts on his phone, reading and laughing at about them, and texting back in between entering my info into the computer. Of course i was denied even though i made under $40, 000 and have 2 qualified dependent. (My refund is around $5000) So i had to write to MetaBank to see why. The response said "INSUFFICIENT HISTORY OF TAX RELATED LOAN PRODUCTS" So i called the # in the letter they said it was because i never had a loan with Jackson Hewitt before. when i told them that jackson hewitt said that it was not mandatory, they said "we cannot control what Jackson Hewitt tells their customers.