On January 2009, I spoke with a Jackson Hewitt office (Okeechobee and Military Taril in WPB FL) to set up an appointment to do my taxes for the year of 2008, they kept all my information, my documents, my personal and business statements, and I was suppose to receive a phone call from the person in charge of doing my taxes. When Feb. 09 came, I called, I visited the office where I left my file, they kept saying that the CPA was in the process of finishing my 1120 S, I waited another month, On March I began to worry about my taxes, they were due on March 15, 09. After making several phone calls, and several visits, they told me that they ask for an extension and no to worry for the following week I should be with my business taxes done, and ready for my personal taxes.
Well, on April 5th, the person in the office said: “We don't want to do your taxes now; I'm giving you your documents back".
So, I had to run and get someone more responsible and serious to do the job they were supposed to do. Now I wonder why they couldn't say at the beginning that they were too busy or whatever reason they had to not do my taxes. There are a lot of tax companies out there, there is no problem for me to look for someone else, but you can't just keep me waiting for 3 months, waste my time, and make me pay double to someone else and do my taxes in a big rush before April 15, 09 which is the last day for personal taxes.
I would not recommend that company for business taxes to anyone, they may do your personals, but not business, looks like they need to look for some other CPA (not a Jackson Hewitt Rep, ) to do it for them.

I have worked for and had my taxes with Jackson Hewitt. In Kansas City, MO and surrounding areas - Grandview, Independence . .. The phone numbers for the stores roll to Indiana and you are told that they are too busy to answer etc. I had questions about my last years taxes but was unable to speak with anyone. Also when starting this years tax class I was sent to the wrong location, wich left me stranded in my wheelchair, in the rain. All calls eventually roll to Indiana and no one ever seems sure about what's going on - class start dates etc. nor is there website kept up to date.

I was charged over a 1000 dollars in fees. I don't know how I got to owe them a 1000 dollars in fees. I got one loan from them, after they had denied me three times in the past. I don't know who to get in contact with to see why I owe all the fees. If I just got one loan from them for 300 dollars why do I owe almost a1000 dollars? They even charged me from last year to. I just don't understand. Please can I get some help to figure this out? They have people working for them getting loans in people names and keeping there money.

Jackson Hewitt has employees that change your tax info without your knowledge. In 2006, i called the first Jackson Hewitt in the phonebook to see how busy they were. Once i found out that they had openings i went and had my taxes done.°2 years later, i received a letter from the IRS stating that i could be a material witness in a criminal investigation. I called them and found out that the Manager of the JH i went to 2 years in a row had altered my federal tax withholdings by over 2, 000. I was livid.

I asked the IRS agent what i had to do to resolve this. He suggested i call JH and ask them about a service they are supposed to offer called the gold guarantee, which puts any discrepancies in JH's lap. I was never offered this service and dint know it existed. JH was not willing to help and kept putting me on hold.

Now i am making arrangements to pay back 2 grand that i never asked for. In todays time noone has 2 grand laying around waiting to be spent. If anyone has a class action suit going in Philadelphia, PA please let me know by responding. The IRS said that it is over 100 people that this guy did this to.