My Husband & I went to Jackson Hewitt to have Federal & State Tax returns prepared. The preparer didn't ask how we wanted to receive Federal Refund & he automatically cheched the AR box when we told him we wanted RAL he said the fee was more & it'd be cheaper AR. We told him we didnt care about higher fee but he didn't change it. on the 19th of april I called to check on the staus & was told it was at the office. we went to the same office only to find out they were closed until 1/9/2012. I called the ph #s listed on the sign & was told all Fairfield checks went to Mt Healthy office. I arrived at that office on 4/21. After looking in our file, they said our check wasn't there. the Lady checked on computer & said it was printed on 4/8 @ 2:38 p.m. She called the preparer who said everything was out of that office. She then called the person who printed the check & left a message for her. NOBODY ever contacted us to say it was ready for pick up. We had to fill out info for the bank for stop payment, copies of DL'S & fax it back to bank, which I tried from 11:15 until 3:00 pm today but banks fax was always busy. Once bank receives info, they will stop pymt on other check then reissue another one which will take longer. That $ was going to be used to pay State & City Taxes which we now owe late filing fees & penalties. They did agree to refund our prep fees but I will never use their service again.
The Receptionists were very helpful in trying to figure out what happened & try to resolve the problem.

P. Bryant