Jacksonville Chrysler Jeep Dodge

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Category: Automotive

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Jacksonville Chrysler Jeep Dodge Reviews

Debco April 30, 2011

Low-balling

The Jacksonvill Chrysler Jeep Dodge dealership appears to be a professional facility- however please ask for a written itemize service- I had my Chrysler 300 towed and agreed to a diagnostic test and later received a call that I needed a new engine- I wanted to tow my car away and that’s when the scam and low-balling started- the cashier told me I owed about $2000.00 and then the manager told me that oppose to the $1180.00 charge it would be $600.00 to put my car back together---I emailed the owner and he stated that his employees quoted me $600, which was untrue and I called Chrysler company and they stated that independent Chrysler dealerships are franchised companies and have nothing to do with Chrysler unless the issue is a manufacture. Please ask for an itemized estimate- I had to pay 588.80 plus towing fees and that was not for repairing my car. The owner states this is normal practice for service departments and they tell you that your car has not been repaired so they don’t have to provide a repair estimate.

November 28, 2008

Used Car Faulty

I bought a 2006 Buick Rendezvous From this dealer on Nov. 20, 2008. After about 6 hours of negotiation on price and payments. That was ok, all car dealerships are like that. They are trying to make the most money they can from any sucker who goes in there. So, I bought my vehicle and on the way home my service engine light goes on. So I call them the next day and they tell me to take it to my nearest Buick dealership and let them run the computer on it. So I pay the 80 bucks and they say nothing was wrong the battery was just low, probably just from sitting on their lot. So, I say OK. Over the course of the next week my car doesn't start 10 more times. All the while I'm calling the dealership to get the details on my warranty. No one has any answers... My salesman (Sam) even hangs up on me... So I call the Sales manager, he looks up my profile, and there is not even a complaint in my file. He says this is definitely a problem and that he'll talk to the service manager and try to get my car into the shop. By this time I am sure its my alternator. I ask is this going to be fixed free of charge, he says we'll see. My car has to be driven back down to the dealership (1.5 hours away) just for them to look at it and see if my full coverage warranty covers it. I bet it'll cost me just for them to look at it. So it's been 9 days that I've owned my car and still no answers and no warranty paperwork in the mail. They have no customer service after sale... I DO NOT RECOMMEND YOU BUY A USED CAR FROM THIS DEALERSHIP!!!