Ok, check this out
Below I posted the transactions i have gotten from jagex and myself.. This is nuts! They do not care about protecting users, only collecting money.
Hi there,
Thank you for contacting Jagex billing support.
As previously told the only way to regain access to your account is to submit a successful accounr recovery request.
The payment you made via PayPal is a one off payment and cannot be cancelled or refunded.
When you made the payment you agreed to the following Terms and Conditions:
• You have read and agree to the Terms and Conditions and Privacy Policy.
• You are making a payment on behalf of yourself or a member of your immediate family.
• You have permission from the person who owns the PayPal account. Any instances of fraud will be passed to local law enforcement agencies and will cause your account to be banned.
• No refunds can be offered for unwanted membership, and membership cannot be transferred between accounts.
• Your IP is XXXXXXXXXX Date and time: XXXXXXXXXXXXX
Unfortunately we are unable to refund your payment.
Before taking any further action, we would encourage you to read our Terms & Conditions, accessible at the bottom of our homepage which can be found via www.runescape.com.
If after reading our Terms & Conditions you still wish to pursue legal action, please inform your legal representative of the Terms & Conditions as they will need to be made fully aware of their contents.
Should you then still wish to proceed with your legal action, you will then need to arrange for your legal representative to contact us via the below address:
Jagex Ltd
St Andrews House
90 St Andrews Road
Cambridge
CB4 1DL
We will need to be provided with proof as to your legal representative’s identity and the legal action you intend to take, as well as your exact reasons for taking this action.
Please be aware that we are unable to discuss issues of a legal nature any further until such correspondence is received, as such we would ask you to follow the action outlined above.
I hope this resolves your query.
Kind regards,
Mod Nab
Jagex Billing Support
**BREAKING NEWS!!** PayPal Recurring has now been launched! Fed up of having to re-subscribe every time your payment expires? Why not try the new PayPal recurring payment option? This payment method ensures continuous membership without the need to re-subscribe each and every month. You will no longer have to worry about your membership, you can just continue playing the game!
From: Me
Sent: Wednesday, January 07, 2009 3:29 AM
To: Billing Support EN Mailbox
Subject: Re: Problem accessing account, possible hacked account, 12 month purchase involved, and the account reset process is not working.
Mod Nab and Jagex billing representatives,
That is very unfortunate, as now I am forced to contact the FTC, the BBB, and legal representation. This email serves as my official notification to you that there was a problem with a billed account. You are at risk at violating not only privacy act laws, but FTC laws as well. Since you are an Internet based business, you fall under the jurisdiction of the FTC, and possibly even the FBI depending on what fractures of law they determine has happened. This is one last opportunity for you to either 1. Cancel and show confirmation of the cancelled account, prorated refund of funds given. 2 As i have explained earlier the password recover option is not working, and to the best of our knowledge unable to get it to work. I have given you proof of purchase, which indicates that the bill was paid using this email address, transaction, timestamp, and confirmation numbers. This is certainly proof enough of the who the account belongs to. So again, please correct this issue. I will be blogging in the most heavily of manner with this. If I do not get a reply, I will also blog that fact. And again I will contact the agencies listed above to find resolution for this matter.
Also, please be aware, This is also notification that the account in question has been compromised. This "Compromised Account" is tied to my paypal account, and if I find further charges coming from your site to my Paypal account, you will be liable for all said charges. You will be charged and prosecuted much in the same way as a department store would for not securing proof of card ownership when similar credit card fraud activities happen. So please, don't be stubborn and put your company at risk of class action lawsuits, criminal charges, and FTC fines.
Sincerely,
Me
----- Original Message -----
From: Billing Support EN Mailbox
To: Me
Sent: Tuesday, January 06, 2009 6:28 PM
Subject: RE: Problem accessing account, possible hacked account, 12 month purchase involved, and the account reset process is not working.
Hi there,
Thank you for contacting Jagex billing support.
Unfortunately, there is nothing we can do to return the account to you via this e-mail address.
The only way for you to recover your account is to submit a successful password request. To do so, please go to www.runescape.com and select the 'Password Recovery' link under the 'Help' heading. You will then be guided through the rest of the request process.
If a password request has not been accepted, a reason will be given as to why and the information you need to provide to prove the password request is being submitted by the original account owner will be asked for.
When you get a reply please read it carefully and provide all the information that was requested. The information that we will ask for is listed below.
If you can supply us with the information below, then we should be able to return the account to you:
- old passwords.
- subscription information (if you don't have any and you have paid by Credit Card, then please send us the final 4 digits of the Credit Card number as this can also prove that you have paid for this account).
- any recovery questions and contact details(name, address, telephone number, email) you supplied us with.
Please note that the 'older' the information the better as this gives more proof that the account is yours. Please note that this is the ONLY way to get your account back.
The payment details you have provided will need to be given in the password request. Make use of the extra comments section and provide the dates of the payment and any creation details that you can.
I hope this resolves your query.
Kind regards,
Mod Nab
Jagex Billing Support
**BREAKING NEWS!!** PayPal Recurring has now been launched! Fed up of having to re-subscribe every time your payment expires? Why not try the new PayPal recurring payment option? This payment method ensures continuous membership without the need to re-subscribe each and every month. You will no longer have to worry about your membership, you can just continue playing the game!
From: Me
Sent: Tuesday, January 06, 2009 6:55 PM
To: Billing Support EN Mailbox
Cc: Law Contact Mailbox
Subject: Problem accessing account, possible hacked account, 12 month purchase involved, and the account reset process is not working.
To whom it may concern:
. My sone has an account with an account name of swiftfire34. I purchased a 1 year agreement at a premium rate for him to have total access to all of the features and benefits of this account. Some how at the public library that he uses his account has been compromised and the password has been changed by somebody other than himself. I attempted to use the account lockout reset application that you offer at your site, and it has come back with the following details ( pasted below body of this email ).
I am very frustrated at the outcome, and want a refund of my money. If we cannot use the account, I do not want to pay for the account. I understand that a pro-rated refund would be best here as the account was payed for in November. I am also pasting the receipt for this transaction into this email. Please see what we can do to get this resolved. I can be reached via email or at the following phone numbers:
Blocked the phone numbers from this post
Dear Central Ohio PC Specialists,
This email confirms that you have paid Jagex Ltd (
[email protected]) $66.99 USD using PayPal.
--------------------------------------------------------------------------------
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Payment details
Transaction ID:
Blocked this for privacy reasons
Item Price:
$66.99 USD
Total:
$66.99 USD
Order Description:
RuneScapeHD 12 month PayPal subscription
Invoice ID:
***Blocked this for privacy reasons***
Buyer:
Central Ohio PC Specialists
--------------------------------------------------------------------------------
It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview.
Business information
Business:
Jagex Ltd
Contact E-Mail:
[email protected]
--------------------------------------------------------------------------------
If you have questions about the shipping and tracking of your purchased item or service, please contact Jagex Ltd at
[email protected].
--------------------------------------------------------------------------------
Yours sincerely,
PayPal
Appeal Status: Denied
Unfortunately, your appeal has been denied.
The reason for your appeal being denied is below. Please read it carefully and, taking into account the information given to you, please submit a new appeal containing the requested information. We will then be able to review the account and take appropriate action.
Creation Details
We require details from when you first created this account, such as the location, date and IP address, if known. The more information you can provide, such as the country/state or city, as well as an approximate date of creation, are very good indicators of account ownership.
Subscription Details
Credit/Debit Card Subscriptions - If this account's subscription has ever been paid for using a credit or debit card, then you should include the earliest subscription Agreement ID for this character. For newer agreements, the Agreement ID was given to you when you submitted your card details and created the agreement. Additionally, you can find your Agreement ID in the payment receipt emails you will have received from WorldPay. Your Agreement ID is the last number in the 'cartID', separated by a colon (e.g. if the cardID is myusername_12121212:123456, the Agreement ID would be 123456).
For older FuturePay agreements, this can be found in the FuturePay agreement confirmation email sent by WorldPay. If you no longer have your FuturePay ID, please log on to Worldpay Shopper Management, where you can find this information.
Please also try to include the earliest transaction ID from your credit/debit card subscription payment receipt emails from Worldpay.
PayByPhone/SMS Subscriptions - If this account's subscription has ever been paid for using our PayByPhone or PayBySMS service, please include the earliest PIN number (issued to activate your credit) that you can find.
PayByCash Subscriptions - If this account's subscription has even been paid for using PayByCash, please provide details about the date you purchased your subscription and how long the subscription was for. If you have any additional information, you may include it in the large text box at the bottom of the appeal form.
Please go back to the Main Menu if you wish to submit your appeal again with new information.
--
IMPORTANT NOTICE
The sender does not guarantee that this message, including any attachment, is secure or virus free. Also, it is confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, do not disclose or copy it or its contents. Please telephone or email the sender and delete the message entirely from your system.
Jagex Limited is a company registered in England & Wales with company number 03982706 and a registered office at St. Andrews House, 90 St. Andrews Road, Cambridge, CB4 1DL, UK.
