I have had Direct only four months and my bill was the same for two months and now it goes up every month. The reason it goes up is because I did not cancel the free movie channel soon enough but when I ordered the service I told them I did not want the free movie channel but they gave it to me anyway. My question is how do you know to cancel it when you aren't suppose to have it. customer service is non-exsistant and you better not ask for a supervisor because you will be on the phone forever and still not get to talk to anyone who knows any thing. Direct TV is loaded down with liars cheats and thiefs. I think the best way to handle them is to go to the FCC and and make formal complaints and if enough people do that then maybe Direct TV will get shut down or at least thrown out of your area.