I purchased a software product called key finder from this company and downloaded online to my laptop. I had lost the product key to my cyberlink DVD program and was getting ready to install a larger HD in my laptop and needed the key to reinstall the dvd program. After installing and running the keyfinder program I saw a list of the keys for several different programs on the laptop including the key for the xp os. Well the key for xp is on a sticker on the bottom of the laptop and that key sure didn't match the one keyfinder showed. When I went to install the new HD none of the keys provided by keyfinder would work. I contacted james river software and after a week they responded. They gave me some bs story that I might have a problem if I didn't use the original program discs.I emailed them back that I had used the original discs.After another week they responded and asked me to send the log files from the keyfinder program.I complied and it's now been two weeks and still no response. This so called software company is poor at best and a complete scam at worst. If you have any dealings with them be prepared to throw your money away.