Jared Galleria of Jewelers

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Category: Lifestyle

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Towson Town Center, Jacksonville, Florida, United States

Jared Galleria of Jewelers Reviews

Carrie May 18, 2009

1 ct Diamond replaced with a fake !

In 2004 my husband gave me his late mothers 1ct diamond ring. Took the ring to Jared's had the diamond center stone 1ct VVS1
M color, excellent cut, and had them put it into a setting we bought there. Since then I have had it checked and replated with them according to the warrenty. (They always check to be sure it is a diamond and mark the flaws on my reciept.) I went into the store located in Hurst Tx on May 16, 2009 to have the prongs checked and replated. I was told when they checked the center stone it was not a diamond!!! I have all the GIA certs and every time I took it in it always tested as a diamond until now. No one else has ever worked on this ring. I never thought to have them reverify that it was a diamond when I picked it up. When I called their Corp. customer service, I was told that they could do nothing because I picked up the ring! I have done some checking to see what it would cost to replace with the same thing $12000.00. I am more upset about the sentimental value of the stone and the fact they don't seem to care that one of their employees stole my diamond.
CHECK TO BE SURE YOU ARE GETTING A REAL DIAMOND AND THAT IT IS THE SAME QUALITY BEFORE LEAVING THE STORE!!!

Natalie March 31, 2009

Custom ring setting

I got a beautiful promise ring from my then-boyfriend, and I absolutely love it. So when the time came to custom design an engagement ring, Jared's was the first name that popped into our heads, for sentimental reasons and practical. It turns out that the 'craftsmanship' that we loved about Jared's is only for ready-made pieces. We ordered a white gold band and bought four little diamonds, .1. We had the store replace the head of the ring to fit my 1 carat sapphire and put the diamonds in. When I went to pick it up, all the diamonds were crooked. Even after looking at them under the microscope, the sales woman had the nerve to tell me they were fine. I finally called for another sales person who took one look with her naked eye and said, "wow, those are crooked!" So they agreed to fix their defective craftsmanship, and I was to pick it up the next day. I went in to pick it up, and not only was one of the diamonds still extremely crooked, but there was a visible gouge in the gold AND there is no "14K" stamp on the band. I didn't notice if it was there before, but I am assuming not. They had the nerve to tell me that it was a custom job, and no custom ring will ever be perfect. We are still in the process of trying to sort it out, almost two weeks since ordering it. They take no returns on custom work so we may have to take the loss, even though their work is what is at issue. I will never buy another piece of jewelry from there as long as I live! Buyer Beware! I had another jeweler look at it and it is going to cost several hundred dollars to fix it, and they noticed scratches on the prongs as well.