I purchased three baby earrings for my child and each time the backings would fall off and were not staying on. She'd turn her head and the backings would fall. Her hair would hit them and the backings would fall off. Finally, when the backings fell off and were missing, I returned to the store to have them replaced. I spent $60 on three backings and the earrings had to be sent off to get the correct ones. I waited a week for them to return and I had to call to find out if they came in rather than the phone call that I was promised. Upon getting there, the backings and earrings were somehow missing even though I called and was told to pick them up as they were there. In addition, only three were ordered that I had to pay for. The ones that I would have gotten for free because I purchased the protection plan with one pair, were not even ordered. I paid for them and went home only to find out that the same situation was taking place. I ut the ones that were "screw backs" on and when I picked her up to show her in the mirror, the backing fell off. I then returned to the store the next day and was told that they had to be "adjusted". After that being done, they were so tight I could not get them on at all. I called the manager and inquired on what they could do for me and if I could return them only to be told I had to come in. I did so and they were adjusted again. This time way too loose. I was furious. Not only is the store over 30 minutes away but they are so nice on the phone and when you go inside you have to practically beg for service assistance. Well, I finally called the customer service number and complained and after 1 week of broken promises for return calls, I received a message saying that I could return the backings and purchase the protection plan for the other three pair that I have to "protect" me from having to pay for backings in the future. Hello! Thats not the only issue. Finally I got more upset and went to Macys to purchase some (even though the Jarred sales person downed Macys' jewelry quality) and the two earrings that were purchased have had no issues, nothing lost or falling out and I can leave them in all night. Thanks Jarred You Stink and so does your service. I guess since I didn't purchase a $10, 000 pinky ring my purchase meant nothing to them.

late payments to this company are to them are unacceptable and a breach of contract, regardless if your own busines burnes up and you need a month or 2 to get things straitened out.Yes it happened all my other credit card companies and dept store cards were understanding and had no problems espiecally in the hard economic times we all faceing now so my advice is to never let emergencies happen that might make you late on a payment or just never get a jared card. ( i had my account with them for 5-6 yrs spent 3-4 thousand a yr and only had a balance of $600$ dollars thats it and so i paid it all off and went to a whole nother jewelery entity out side of the sterling/ jared/kay and whatever else jewelers they own)