On May 19, 2010 at 3:30 p.m., I went into a Jared's in California while on vacation. I was greeted by a young guy who showed me around and then offered to give me a "free clean & check" on my rings. He admitted to me that he was not a jeweler, just a salesman. I gave him my rings to clean & check. He told that my diamonds were loose and needing fixing in my engagement ring (false statement) and told me my other 3 rings were fine but my turquoise ring was very dirty. I proceeded to put them on and noticed that he cracked my genuine turquoise, chipped it in two places. He refused to take responsibility. I have been dealing with Jared's very since by mail five months) and they are refusing any damage to my ring at all, claiming that my turquoise was a river rock painted to look like a real turquoise. I then sent them pieces of the natural original turquoise stone and they refuse to answer me now. I am going to have to seek other means to get them to accept the responsibility of the damage, even though I had a witness with me to collaborate the damage. They are not an honest company with all the lying they have done to me and claim of non-responisbility. When they offer a "free cleaning and check of my jewelry", they owe me to return it in the same condition they received it. When I gave them the turquoise ring, it was not damage or cracked in any way. They used ammonia to clean the ring, they used a pointed probe on it and they used a high pressure steam cleaner on it at a very close range. They lied to me that my diamonds were loose in my engagement ring. They denied to pay me for a new stone. DO NOT DEAL WITH THEM, EVER!