JATASHOP: BUYERS BEWARE OF THIS INTERNET RETAILER

I bought an expensive item from JataShop as a Christmas present for a family member who had seen the item on line. I looked at JataShop's website and was intrigued by their stated reasons why one should do business with them:

"Our Customer Service is Exceptional"
"We Only Sell Quality Home Decor Items"
"Hassle Free Return Policy"

In my opinion, the item received fell well short of the item description on the website. I contacted Mr. Jason Sims of JataShop and politely asked for information on how to return the product. He replied with two terse emails, the last stating that he would not except the return and that "this will be our last correspondence regarding this matter."

One should always take care with internet retailers and I am providing this public complaint to give fair warning about this specific retailer. My experience was horrible with both the product quality and the customer service that followed the sale.