I placed an order online with JCPenney on April 24, 2010. I signed up for "Stonebridge Benefit Services" that would provide me with a $10 rebate and discounts on other products. The materials were supposed to be mailed in 48 hours.

It has now been 3 weeks and nothing has arrived. The first month was supposed to be free. If the materials don't arrive in that time, what good is it???

This is the confirmation I copied on April 24, 2010:
Your membership materials will be emailed to you within 48 hours.

* Offer for new members. If you are eligible, the rebate voucher will be included in your membership materials and can be used after cancellation. Save the receipt for today's jcp.com purchase to mail in with the voucher. See back of voucher for full terms and conditions.


By selecting “yes, enroll me” you authorize JCPenney to forward to Stonebridge Benefit Services your account information for the card used on your jcp.com order.

Stonebridge Benefit Services will automatically bill your credit or debit card account $9.95 each month after the 30-day trial period. The first billing will occur about 45 days after enrollment unless you cancel during the 30-day trial period.


Please advise.