When I had my granddaughters' pictures taken in early January, I evidently was automatically signed up for this family awards program without my knowledge or consent. On my next credit card bill, I had a charge (which I can't remember the amount and since I get paperless billing, I can't look at a statement to find out) for my membership in family awards. When I called JCP, they told me I had to call the family awards contacts myself to get the charge removed from my account. I did - to date I have not had a credit applied to my credit card account. Today I checked my account online and there is a charge thru the JCP portrait studio of $39.25 on 7/14. I haven't purchased anything - including portraits - from JCP in July. I suspect I have been charged once again for a program that I never signed up for. I have sent an email to JCP for an explanation of this charge.