JC Penney
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Category: Other
Contact Information
Concord, New Hampshire, United States
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JC Penney Reviews
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Niman
April 5, 2010
Beware
I opened a bank account a week ago, and as a result, do not have a debit card yet, only temporary checks. I just switched banks to a joint account with my fiance. When I opened my own bank account in November of 09, JC Penney took my temporary check, so I assumed they would this time. So after I checked out $250 worth of items and wrote my address, name, phone number, and license plate number on the check and let the cashier look at my ID, she informed me that they do not take temporary checks. It's the day before Easter, and the bank is not open on Saturdays, and they took my check in November. She told me it's because the check has no number. If they have all my contact info, can they not fill in the check number in the computer with 0s and call me if it bounces? it's not like all my information is not on the check or that I am not who I say I am. I had to leave all the things behind. Why did this happen? It's ridiculous, and they just lost a lot of money.
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Keiran
March 27, 2010
Poor service
Nobody asked me if I needed help looking for an item, and when I went to the checkout, the representative looked at me confused and asked "You want to buy that?"
Then I was told to get to the end of the line, and he left his station to do something else, leaving just one register open. I waited another 5 min in line only because I had spent 20 minutes looking for the product I needed.
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Rebekah Schmalke
March 18, 2010
Poor customer service
I bought a pocket watch for my son at JC Penney's about 4 years ago. I went by the store because he wanted it repaired. The clasp was broken so that it won't stay shut. He also wanted a different chain. I was doing this for his birthday. I told the sales clerk I wanted a different chain and I was told that they didn't sell chains of any kind at all. So I didn't get any help with that part, not even where I might go to get one. I was told they would send the watch off and I got a return receipt. The sales clerk put my name and phone number and that I wanted an estimate on the cost of the repair. That was on March 5, 2010. Today March 18, 2010 I called the store because as of yet I had not received a call. The clerk told me she would call them and call me back. After like 30 min. I had not received a call so I called her back and she apologized and said she was just fixing to call me when I called. They told her they were not able to fix it. They did not have the right parts and they were discontinued. That she was sorry, that they didn't call me or the management at the store to tell us what they had found. Then she wanted to know if I would like to buy another watch? Duh, I couldn't get service on this one and why would I want to buy something nice like this from a store that can't fix it if it breaks? The clerks were very nice, it just seems poor business to sell fine jewelry and then not be able to fix them somehow and not even call back and tell the person after what, 13 days? I would not have found out today if I hadn't called. I just have a bad taste in my mouth now about the whole way it was handled not by the store but by the repair place. I would not buy any more jewelry there as I could not get it repaired. I realize the watch is probably around 4 years old but it isn't that old that they should have been able to find the parts somewhere and if they couldn't at least call the customer in a reasonable time frame and let them know so they can take it somewhere else.
Thank you.
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sick sick sick
December 10, 2009
treatment of employees
This store treats its employees very badly, a new store manager has come in. She abuses averyone, has fired many long term employees and screams at the employees in public. The employees have to beg for rest room breakes. They are not given the normal bathroom breakes mandated by law. Associates have been scheduled so thin they are working 9 hour shifts often by themselves. The public is not aware that only one or two registers are open because management, in order to save money, is scheduling too few workers on each shift. This causes a lot of frustration as the customeers can't get help in the store; the lines are very long as a result of too few employees working each shift. The associates are often abused by the customers who think they are being neglected and vent on the only person there, the associate. They should go to the manager and lodge their complaint. If the customers complained TO THE MANAGER improvements would be made and the associates and customers would benefit. Recently, when the store was being renivated, the plumbing was damaged. For several weeks employees were working without running water or working toilets, the smell was awful, associates and customers had to use the mall restrooms. The water fountains are still not working as they should, the water smells stink.
Sincerely,
In the Know
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LindsayLou
November 10, 2009
Shipping charges
I just find it really annoying that if you order merchandise on jcpenney.com and have it sent to the store, you still have to pay the shipping charge. Many retailers offer free shipping to the store, and how much is it really costing the company to transport the item to the store when they are sending a lot of other store merchandise there too?
Besides, it's not my fault that the store was out of my size/color. I am already inconvenienced by having to order online instead of being able to purchase in the store because the buyer doesn't get enough of certain sizes, and then to be charged shipping on top of that just really irritates me.
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AnnSL
November 5, 2009
change my address back allowing fraud
We moved in 7/2008 and I updated my address with JCP. I have mailing sent from them with a terms change from 3/2009.
In 7/2009, there was a fradulent charge on my account but I never knew becasue they sent the statement to the old address - a year after I had changed it. I finally got a bill to my current address in 10/2009 with over $100 in late charges attached. They claim I only changed my address earlier in 10/2009 and have no explanation for the 3/2009 mailing.
They know they are 100% wrong becasue they reversed all charges, but refuse to even let me talk to the fraud department becasue they claim the amount was too small. Who know now who has my card, statements and enougn info about me to do who knows how much damage and JC Penney will not take any responsibility
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rayy
September 27, 2009
merchandise
their merchandise is really bad
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S. W.
September 24, 2009
Anti reflective coating on glasses failing
I ordered glasses with the anti-reflective coating (which they said would improve clarity). About 6 months later, the glasses started blurring so I returned to the JC Penney Optical Dept. and was told the anti-reflective coating was failing. Then I was told that I had to order and pay for new lenses. I asked why I had to pay for complete new lenses when their product was failing. Just a shrug of the shoulder and asked if I wanted to order new lenses. I said, no. Called JCP Corporate office and was told that they lease that space out to US Vision and to call them. So I did. I was told to send the glasses back to them so they could determine if indeed the coating was failing. If so, they would replace them, If not, I had to buy new lenses. (What do you think the odds of replacement happening) I said I had gone to the store and they said the coating was failing and then I asked how I was suppose to drive or even see if I sent the glasses back. They said that was the only option. So I called JCP Corporate back and they said they had no say over how US Vision handles customer service. I said I have always shopped at JCP and because of this I would never shop in their stores again. They didn't seem to care if they lost a customer. I asked if I could get my $65 I paid for the coating back and was told no. So for $65, JCP has lost a customer forever. The Photo Dept. is also leased out. If you have received good customer service from JCP, do not go to the Optical Dept.
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Audrey Li
September 6, 2009
Shame, shame
If this is the bank that handles JCPenney's credit card services, I am very aggravated over the increase in the interest rate of this card. It was already ridiculously high and now it is being jacked up even higher which I feel is exemplifying greed and a lack of concern for the users who are already facing difficult enough times with this economy. I personally will not be using my card any more unless I can pay off the balance the next month. I also will be advising people to not apply for a JCPenney card or to use theirs if they already have one and I have been an employee of JCPenney who had to encourage people to apply for cards. Shame on you!!
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E.M. Palitz
July 31, 2009
credit card
I opened a JC Penney credit card account at the register with the promise that I could pay it immediately with my Visa card. Not only did they not charge my Visa account, but they did not send me the JC Penney credit card bill until the following month and it then had a $15. late charge and finance charges applied. I called and complained and they said they would drop the late charge. I sent in a payment minus the late charge, but they sent a bill the following month with additional late charges and finance charges. I ended up paying an addional $40. over the cost of what I bought at the store in order to dig myself out from under the accruing charges. I will never have anything to do with JC Penney again!
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