We got ripped off with horrible furniture which we were told by the saleperson was leather. It turns out that it is a synthetic material marketed as leather bicast. That means that it is split cowhide that has been covered in a polymer. So, I thought I was sitting on leather that would last us many, many years ... I'm sitting on torn pleather! It is a terrible quality. The store says that the one year warranty is over. But, the POINT IS THEY SOLD ME PLEATHER, warranty or no warranty! We had made many purchases at this store, but after this bitter experience I will opt to never shop at JC Penney. America is not what it used to be!

CALL YOUR CREDIT CARD COMPANY AND SAY YOU'D LIKE TO OFFICIALLY DISPUTE THE CHARGE! (Let your credit card company do some of the work for you).

In my experience this has been the fastest way to deal with these sort of recurring charges when you've already called the company to cancel the membership and get a refund. This Fun Family Rewards is obviously one of those "scam" companies, and I'm disappointed that JC Penney is associated with them.

I don't even call the 800 numbers for these companies making the bogus charges anymore since it will always be a waste of time. But I tell the credit card company that, yes, I've called the 800 number several times to cancel. (they don't know the difference and you'll end up having to call the credit card company anyway).

If you call your credit card company to dispute a charge, they HAVE TO investigate it. If the company (the one whose charge you are disputing) has a certain amount of time to respond to the dispute. If they don't respond or can't provide proof that you authorized the charge, your card company MUST issue a permanent refund.

Unfortunately, I actually signed up for this Fun Family Rewards intentionally. Some people here signed up accidentally or were signed up without giving permission. Either way this service is still a scam!!

When I went to the Fun Family Rewards website to check out the discounts/coupons, I couldn't log in. I had written down my user ID and password in the beginning, so I know they were correct. Finally I used the "reset password" option You have to enter your ID to get a new password sent to you so I know my ID was correct. The password they e-mailed me didn't work!! I did this literally about 10 times and the passwords never worked!!

There's no "contact us" link on their site, or at least not on the home page before you log in. I kept calling the 800 customer service number and got stuck on hold and ended up just hanging up. I'm sure these things are all part of their strategy to waste our time and rack up a month or two more of $9.95 payments!

Today I just called again to complain and cancel my membership and FINALLY got a real person! I explained the situation and insisted on a refund. The woman said she could give me a refund, but did I realize this meant I'd be missing out on some fantastic coupons and discounts? Get a Clue!!

I said I'd only consider keeping my membership if they gave me the refund and fixed the password problem. She said if I kept the membership I can't get a refund. But if I completely cancelled my membership then I can get a refund - these people are idiots!

So I cancelled my membership, and she promptly tried to sell my some life insurance and just wouldn't stop pushing all of their "wonderful" insurance products. I politely stated that, "I think we're done here so I'll be ending this call now - thank you and goodbye."

You can bet I'll be looking for the refund on my credit card statement - and it had better be for the whole 3 months. If I don't get it I'll just dispute the charge with my card company and let them spend some time on it.

Anyway, I might eventually call JC Penney to complain - but then again I've wasted enough time on this already.

My Partner and I have been searching high and low for that special diamond engagement ring..a friend of ours received a flyer in the mail from JC Penney in it was a advert for a huge jewelry sale..one of the rings offered in the sale was gorgeous..she called me and we rushed over to look at the ring..it was perfect..we had decided not to go with a traditional engagement ring..the prices are sky high on them $3000 and $4000..yet a diamond fashion ring can be bought for as little as $1500..this ring was originally $1500 on sale for $549.. a 1 carat ring (a one carat diamond engagement ring would sell for about $2000 depending on where you shop) with a unique shape to it. 21 round diamonds and a bunch of small banguettes..we fell in love..so on May 26th of this year we stopped by JC Penney armed with a never used Penneys charge card..and asked about the ring..and that's where the dance began..

I told the Sales guy we wanted that ring sized down to a 5 and a 2 year warranty..he told us he could size it down for a extra fee (bs the first ring sizing also the 1st cleaning are free)but for him to do that we would have to be charged an additional $25 fee which would be a seperate sale from the ring sale..and we would have to buy the lifetime warranty for $75 for us to get that offer, the $75 would also be a seperate charge (it wasn't a seperate charge when the Manager took over the sale)...when I began to argue he said the sizing would be free, but we would have to pay $100 for the warranty..I began poking holes in his statements then said "you mean to tell me you can't sell me this ring unless I pay $25 for the sizing and $75 for the warranty, even if I don't want the warranty", he outright refused to do the sale without the warranty he acted as if it was his choice not mine, when he saw I was getting angry he got flustered and got the Manager..she immediately told us the 1st sizing and cleaning was free which we knew, I had planned on getting the warranty, but not for $100 they usually charge $45 for a two year waranty, but he made me so mad I was about to walk out without the ring and the warranty..after talking with the Manager I agreed to buy the ring with free sizing she offered me the warranty for $30 it was suppose to be $45..then she said she would give me another 40% discount.. we had caught that Guy in a lie and they both knew it.. so I ended up paying $478.61 for a $549 which had been originally $1500..also she told us it would take 3 weeks to get the ring back since it wouldn't go out until Wed. the 28th..exactly one week later my Partner now wears that ring on her finger..The funny thing is once I started talking to the manager the sales Man disappeared.. he tried to scam us out of another $100 and he got caught, we know it, he knows it and so did his Manager! The sad thing is the Manager gave that thief the commission!

JC Penny used to be a good company but recently I had furniture delivery guys break doorknob which I didnt discover until after they left then I ordered 2 items online with a promised ship date a week later and they call me 3 days after the ship date and tell me it will be another 10 days. Why should I believe these liars again? Im finished with them. Theres too many other competitors out there. Maybe Ill try them again in 2 or 3 years to see if theyve changed or maybe not.

I brought my watch into the watch dept on Dec 26 to have two links taken out. They asked me to wait one hour and come back to pick it up. Fine. After one hour I went back and my watch was laying in pieces and they said they had to send it to repair and it would be back jan 16 - well it is still not back and no one will tell me what is going on. They say the manager is looking into it and they needed "parts" "Parts to take out two links? No answers to date despite four phone calls and 6 weeks after I just wanted the band shortened. My mom gave me that watch and she bought a customer care package so that is why I took it in. I would have taken it to a jewelry store and had it done on the spot but they obviously broke the band during the first hour - I guess I am going to store manager as I want my watch...