I bought a set of Spring Air Mattresses from J.C. Penneys in 2008. The mattress started to sag on each side, beings that I weigh 130 sometimes less hardly more. When the mattress started to sag I would turn them around, they were pillow top and I paid a whoppin $900.00 dollars for them. Well once the mattress had a noticeable dip in it, I bought a mattress foam to see if maybe that would help. Well after everything I did was to no avail I decided I would start looking in CONSUMER COMPLAINTS and there I found many complaints about the very same mattress set I bought and several complaints about J.C. PENNEYS concerning these mattress. Let me first tell you that I am 57 years old and have had 4 failed back surgeries, and have been diagnosed with DEGENERATIVE SPINE/JOINT DISEASE. I can't sleep on any mattress with a large dip in the middle. I don't know if I can but I am going to try to attach some photos with this COMPLAINT. Well I called the store and they took my information and told me someone would get in touch with me. I waited, and waited and finally I called the 1-800 number again and they told me someone would call me in the next days. I finally received a call from an inspector from a J.C. PENNEYS and he asked me if he could come out and look at the mattress. He came and did an inspection of the mattress and said to me that the springs in the mattress was not any more good, he measured the hole where I have to sleep with a bad back and the hole was 1 1/2 inch deep. I just wonder if anyone at the top of PENNEYS CORPORATION IS SLEEPING ON A MATTRESS THEY BOUGHT FROM THEIR STORE WITH A HOLE THAT DEEP IN IT. After about 6 days I did not hear back from anyone and on the 6 day I called and they told me they did not have the report yet. On the 9th day I called back and they asked me to hold on for a moment and when they returned to the phone they told me I was ELIGIBLE FOR A RESELECT.


WELL I MUST TELL YOU HOW THE RESELECT PROCEDURE WORKS. YOU GO BACK INTO THE STORE YOU BOUGHT THE MATTRESS AND YOU PICK OUT YOUR MATTRESS AND WHEN YOU GET TO THE COUNTER TO EXCHANGE THE MATTRESS AND THAT IS WHEN YOU ARE HIT WITH THE BOMBSHELL.

YOU HAVE TO PAY FOR YOUR NEW SELECTION AT THE COUNTER AND NEW DELIVERY CHARGES. WHEN YOUR MATTRESS ARE DELIVERED AND THE OLD MATTRESS TAKEN BACK TO THE WAREHOUSE AND CHECKED IN( THEY GIVE YOU NO DATE THAT THE WAREHOUSE WILL CHECK YOUR OLD MATTRESS IN) WHENEVER THEY ARE CHECKED IN YOU WILL RECEIVE A REFUND CHECK FOR THE OLD MATTRESS THEY PICKED UP. THIS COULD TAKE UP TO 2 WEEKS TO HAPPEN. I DON'T KNOW ABOUT ANYONE ELSE BUT I AM ON DISABILITY AND RECEIVE SSI. I DO NOT HAVE 900.00 DOLLARS TO JUST WALK INTO THE STORE AND BUY OTHER MATTRESS WHEN I SHOULD BE ISSUED ANOTHER SET FOR THE SAME AMOUNT THAT I PURCHASED THE ONES THAT WAS DEFECTIVE. I SPOKE WITH THE SALES LADY AND THEN SHE CALLED JC PENNEY CUSTOMER SERVICE DEPT AND THEY WOULD NOT EVEN TRY TO WORK WITH ME, AND THEY THEN PROCEEDED I HAD 30 DAYS TO COMPLETE THIS TRANSACTION. I AM GOING TO POST THIS ON FACEBOOK, MY SPACE, TWITTER, BETTER BUSINESS BUREAU WEB PAGE, AND ANY AND ALL OVER THE INTERNET SO THAT PEOPLE CAN SEE WHAT THE WAY COMPANIES ARE TREATING PEOPLE OUT HERE IN THIS TIME WHEN THE ECONOMY IS SINKING.

I WILL NEVER AS LONG AS I LIVE BUY ANOTHER OBJECT FROM JC PENNEY AND I HAVE INFORMED ALL MY FAMILY, FRIENDS, FACEBOOK FRIENDS, MY SPACE FRIENDS AND EVERY OTHER BLOG KNOWN TO THE WEBSITE IN THIS DAY. THEY WILL NOT GET AWAY WITH THIS. IT IS A SHAME THE WAY THEY HAVE DONE ME. THEY HAVE JUST STOLEN 900.00 DOLLARS FROM ME AND I HAVE NOTHING TO SHOW FOR IT.

I ASK EVERYONE THAT BUY AT PENNEYS TO NEVER EVER GO NEAR THE MATTRESS DEPT. UNLESS THEY WANT TO BE STOLEN FROM. THEY ARE NO BETTER THAN A THEIF STEALING FROM AN INVALID. THIS SAME COMPLAINT IS GOING WORLD WIDE AS SOON AS I CAN GET ADDRESSES OF EVERYONE I NEED. I ASKED THEM TO ISSUE ME A STORE CREDIT AND THEN LET ME USES THE STORE CREDIT TO PURCHASE THE MATTRESS, IF THEY WERE WORRIED ABOUT THE OLD MATTRESS AT MY HOME, WHEN THEY CAME TO DELIVER THE NEW ONE IF THE OLD WERE NOT HERE TAKE THE NEW ONES BACK, I EVEN ASKED THEM TO COME AND PICK UP THE ONES I HAVE AT MY HOME 1ST AND THEN DELIVER THE OTHERS. THEY SAID NO TO EVERYTHING. SO I AM STUCK WITH SOME J.C. PENNEY DEFECTIVE MATTRESS THAT I PAID 900.00 FOR. MY NAME IS: BONNIE HOBBS-WADE, EMAIL ADDRESS: [email protected] and if you would like my phone number email me and I will be happy to give it to you.