I have a pair of glasses that I bought from the optical shop at the Citadel Mall in Charleston, SC. The lenses appear to be delaminating - pealing apart. I brought my concern first to the attention of the local optical manager at your store who could not help. JC Penny Optical is outsourced to U.S. Vision in Glendora, NJ (http://www.usvision.com/) .

I requested the district manager's number but the local sales rep indicated that she was not permitted to provide that number to customers (of course) . She said that she did send a VM to her district manager for optical requesting that he (Jerry Windsor) address the issue. I contacted a different location for JC Penny Optical (in NC) and was promptly provided with the US Vision phone number and the extension for Mr Windsor (800-433-3032 ext 9917). I called US Vision directly on Friday, Feb 11th, requesting to be put through to Mr Windsor. The operator asked me if I were a customer, and if so, from which store. I provided the information. I was told that she was not allowed to put me through; rather, that she would leave a message for Mr Windsor to call me back within 24 hours (no call yet).

I also e-mailed US Vision customer service requesting they forward my concern to Mr Windsor. I have received no response. I took my glasses to an experienced local optician today for his opinion. He examined the lenses and confirmed my suspicion that the lens material itself is actually separating/delaminating - evidently quite unusual.

I am told by JC Penny Optical that the replacement value for this set of lenses is about $500. I am now in a position of needing a rapid replacement as I cannot see to work and I have no spare. I am truly surprised by this unusually poor product performance and lack of responsiveness. I cannot recommend JC Penny Optical - very disappointing.