I reside in Emporia Kansas. It is a small town that has encountered several setbacks. This is due to economical setbacks, limited merchandise availability and imcompentant and unprofessional employees. We have had a large distributor close just recently and I can't began to tell you how degrading the owner was. JCPenny's may follow her suit.

The managers are rude! I frequent the store and consider myself a valued customer, but received the worst treatment.

I had asked a manager to find a shirt in an online catalog. JCPennys has a computer that will do search for them. I was told by the tmanager hat she did not have time to look for my order since I did not have a number. She then turned her back to me and told another sales representative to take care of me.

Disgusting behavior! I want Emporians to know how rude the managers and sales representative are.

I will not shop there again!

I am looking for forums to speak out about retailers making insanely absurd credit decisions in the aftermath of the new credit laws - all in an effort to save face after years and years of extending credit to less than creditworthy individuals.

After being a loyal customer of JCP for almost 10 years, and finding myself in the best financial position of my adult life I got a ridiculous letter in the mail today stating that with the "use of their credit scoring system that predicts your ability to meet future debt obligations", they are lowering my credit score.

My husband and I have the greatest joint income we have ever had, we recently refinanced our mortgage for an excellent rate, although we NEVER missed a payment prior to refinancing, we meet our monthly obligations and are working through carefully planned home improvement projects/expenses. I CANNOT BELIEVE JCP thinks now, of all times, they have a computer that can reliably predict my ability/inability to pay my debt obligations - better than my 10 years as a LOYAL JCP customer. NO MORE. As a family of 4, what I might have chareged on my JCP card is a drop in the bucket compared to what we have spent in total at that establishment in the last 10 years.

Honestly, I cannot even tell you what my credit limit is at this minute and that really isn't the issue. It is the principle of the matter and for that and that alone we WILL NOT BE shopping in JCP. Macy's - here we come!

This is the second problem i have had with the manager at the mall store, JC pennys in louisville, mens department. The first incident happened right after christmas when i was returning 2 pair of jeans. I returned the jeans without a receipt and was credited the sales amount which was fair. After walking around the mall i found the receipt and returned to the clothing department to get the transaction reversed. I picked up 2 pair of jeans and wanted an even exchange. They were busy, my 2 sons, 16 and 20 were with me and i approached the counter and the sales clerk didnt understand what i was trying to do, so the manager around 60, short hair was on register next to here, and said we can't do that and kept on ringing, so I explained to here i just wanted to cancel the gift card which the first return was put on and exchange the 2 pair i brought in for 2 more pair even exchange. She the manager got very agitated not wanting to help the associate and screams out with around 10 customers around "just give it to him". This was kinda funny, because now this a running joke around the house. I was not amused by this sort of customer service, being a retail manager for 15 years.
Second incident was Thur. Aug. 19, I went in to purchase some pants. I approached the desk and rob sales associate was having a problem with a 10 coupon with the customer in front of me. There was one other associate in register bay and then the manager walked in the same one i had a bad experience before. She says to him JUST key in the number. He struggles for about 3 more minutes i am still patiently waiting the sales assoicate and manager are just talking in the register bay, then she yells NEXT. I assume she is talking to me since i am the only one standing there, Rob is still struggling with the coupon and she offers no help. I approach the counter with 2 pairs of pants totaling 52 dollars I have the 10 coupon, but my wife cut off the bar code.
She says can't use it no bar code. I said just use one from the other register they are not specific to the household. No I told you we can't do that. Same manager, rude and don't care about the customer or the associate. 15 years of retail management experience big box, and 10 years hospital management and have never encountered an individual as rude as she is. 30 year pennys shopper, will never return.

Scott V. Imhof
Louisville Ky.

This letter is to discuss the experience at your Minot, North Dakota JC Pennys store. The experience was the worst form of harassment and discrimination that we have encountered. To start with, we went to exchange a pair of pants for our young son who is 8 years old and has encountered many hardships in his life, this should not have added to his hardships. The visit to JC Penny had included my wife, our 2-year-old daughter, our 8-month-old son and our 8-year-old son. Pushing the two strollers should not have made us look suspicious. While we were at your store we decided to do some more shopping, we like the clothes that your store offers. My son likes to look at the rest of the mall also; he is a very happy 8 years old. My son had to use the bathroom so he went to the one in the mall, My son had to use the bathroom because his illness sometime is more immediate with his body than with a person whose body does not have a illness, I was going to take him but I asked my wife to take him and my 2 year old daughter instead. While I waited in the store, I noticed that there was a woman who had been following us. The security person continued to follow us. While the rest of my family went to take my son to the bathroom, the security continued to follow my 8-month-old son and me. My wife did eventually return and the security woman proceeded to follow all of us again through the infant area, the toddler area, the young Childs area, then to the young teen area where my wife and I looked for our other two teenage daughterÃ��Ã�¢Ã�¯Ã�¿Ã�½Ã�¯Ã�¿Ã�½s clothes. It was very disturbing that this was so blatant and obvious, and the fact that she was continuing to follow us through the entire store. It was so apparent what she was doing because there were so many people in the store and she just kept following my family and me. The other people in the store were of no concern to this security guard. This experience reminds me of a story that I had been told about 4 years ago by a person who had worked there and been told by the staff and security to watch the Native Americans when they came into the store. The former associate told me she was offended. She told the staff about her husband being Native American and they asked her what tribe he was from, when she responded what tribe he was from the staff told her they meant the other tribe in North Dakota from Belcourt, North Dakota. The tribe the staff is referring to is the Turtle Mountain Band of Chippewa Indians, which I come from. Just so you understand exactly where I am coming from I was never taught to run from adversity, I was never taught to scream the word discrimination or to hate anybody for their skin. My parents are very proud of being Americans; we are a very strong family. Our core principles are God, education, hard work community service and a faith that others will treat your fair. I have always been independent. I have always taught my five children to better their lives by education, handwork, and the strong belief that we can do better by hard work and believing in Gods word. I do not believe in stealing. I have never taught my children to steal nor do I believe anyone should steal under any circumstances. This would never be acceptable to me. I do also believe that we do learn from the past and believe me the past is still in play in this store, there are generations of prejudice here in this particular store and the status quo is not ready to change without further urging of the corporate office, the CEO and the President of JC PennyÃ��Ã�¢Ã�¯Ã�¿Ã�½Ã�¯Ã�¿Ã�½s. I do believe that you do have to identify the obvious in order to change what is taking place and this store has a serious problem with who they racial profile. I do hope you appreciate what it feels like to work all your life to undo peopleÃ��Ã�¢Ã�¯Ã�¿Ã�½Ã�¯Ã�¿Ã�½s unfair and unwarranted stereotypes and prejudicesÃ��Ã�¢Ã�¯Ã�¿Ã�½Ã�¯Ã�¿Ã�½ and to have this happen to your children who you love and care for. I hope you know what it feels like to explain to your children that they have done nothing to deserve this treatment. When my wife and I got to the checkout counter the person, who was the cashier went to exchange something for a different size for us. The security person continued to circle us, which by this time I was very frustrated with this behavior. We were fortunate that another checker came by because she asked if she could assist us, she started to ring up the merchandise, I let her know how hurt and offended I was, and that I just wanted to pay for our merchandise and leave. I let her know that I was feeling very discriminated against and insulted that this was occurring. I explained to her that the security person even continued to come by and harass us as we stood by the counter waiting for the cashier to return, she asked was this person blonde and I replied yes the second cashier came back and I filled her in about this situation. She seemed generally apologetic and at that very time, the person walked again by us and acted as if she was leaving the store. What she really did was go into the security room. I asked the checkout clerk if she would please relay this message to the manager. She stated she would. As we exited the store, I saw the security person again coming from a room by the exit and I told her thank you for making our shopping experience so pleasant. It was very odd how she left when we left, and how she invested a whole hour to just following us. I immediately called the store back when I arrived home and asked if I could speak to the manager. The supervisor on duty Jackie answered the call. Jackie stated the two cashiers had not yet mentioned the story to her when I asked. I then explained to her what had happened and she said she did not believe that this person was doing this intentionally. I explained to her the circumstances again there was no mistaking what had happened she almost seemed like it was finally getting through to her, then she said I would have to speak to the Assistant manager tomorrow. Why did she want me to speak to the assistant manager? I even asked her to view the tapes. I called the store today 08/29/08 the next day around 1330cst. I initially asked for Jackie the supervisor to see if she had spoken to the manager. Jackie the supervisor then transferred me to the assistant manager Penny. Penny explained that she would have to speak to the cashiers. I asked her Penny to call me back and she asked why? I explained to her that I wanted to have a response to the complaint. She told me sorry but she did not feel that I am owed an explanation. I felt that she did not even have the customer service skills at this point in our conversation to assure me that she understood my families concerns. I would appreciate if you could forward this letter to your CEO and President of JC PennyÃ��Ã�¢Ã�¯Ã�¿Ã�½Ã�¯Ã�¿Ã�½s. Please have a response expedited to the address provided. I am well aware of the turn around time that a properly addressed response on company letterhead and hand written by your CEO and President should take. Please do not send a form letter addressed by your Executive desk. Please address the issues I have discussed with you on your return letter; please do not insult my family again. Please respond no later than September 15, 2008. Please take corrective action to assure this does not happen to other people. Please address the issues and make your store managers aware that racial insensitivity and profiling mixed with the way they are addressing issues with your customers is completely unacceptable. Please respond either by phone or in writing. Please advise your management that these practices they have chose to accept as store protocol are neither acceptable nor legal.