J.C. Whitney

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Websites

Contact Information
Chicago, IL., United States

JCWhitney.com

J.C. Whitney Reviews

Ursula January 6, 2009

Bad service

I ordered an oil pan for my jeep and rush shipped it to get the repair done before the holiday weekend. The pan came, I rushed it to the shop making the repair. The shop called me back letting me know the pan was damaged. I called J.C. Whitney early the day we were leaving, they said they would send me a shipping label and the package would be ground shipped to them then they would ground ship me another one (I had paid for rushed shipping). I missed my trip. I sent the pan back, Over a week later I called them, they had received the pan but had not shipped out the new one. They said they would give me the same two day shipping and get the new one back. I finally got the replacement pan, it was the exact same dented oil pan the sent me the first time. I was quite upset and called J.C. Whitney, they said they would overnight me a new one. I called in the day it was to arrive because I did not have the tracking number they said they would send me. They were confused and said they had already sent the replacement part. I had to explain the situation to them once again. The lady was pleasant and said they would get it shipped out that day. She called me later in the day and told me they did not have any in stock and that it could be a month or longer before they could get the part. I found another company with the part $5 cheaper and free three day shipping. Returned the part with J.C. Whitney and they said they would give me a full refund as soon as they had the return tracking number. I called a number of days after I had shipped it to give them the tracking number. They said it would take 5 days to process the refund. I did not even want to get into it so I left it at that. So today is 5 days later, I called them to check the status of the refund, and guess what, nothing has been processed. I was told this would take a couple more days, I told her to process this today but she said the best they could do is process it tomorrow. I am still waiting on the refund. The other company shipped the part and I got my car repaired.

May 30, 2008

False Advertising

I received an e-mail regarding the JCWhitney's Memorial Day sale where an additional 15-20% saving would be realized if you placed an order on Memorial Day. I ordered a $140.00 bike rack with standard shipping and submitted my payment information. The order was received, processed, and shipped but the additional discount was never applied. I wasnt really ready to buy it at that time, but the additional discount made me rethink my time line. I also ordered a 6-switch panel like the one shown in the advertisement, but received a unit that was nothing like the photo and was greatly inferior in design and quality. Repeated e-mails to their customer service department have gone unanswered, and unacknowledged. I wrote a product review of the switches, but they decided not to post my review because it was a negative review. Why have a review process then if all you are going to post are the positive ones????? Buyer beware with this company, they think that because there an older, and larger establishment that they are above the rules, and dont have to keep their customers happy!! I think thats what Sears thought once, just before they almost went out of business, and K-mart had to save their ass.