I have worked for JCPenney for almost two years now. In that time I have gained a nice cliental and have one of the highest referral numbers in the district. Within the year we have been getting hammered with ridiculous numbers that they want us to reach. Our store has to have a 50% rebooking rate and a 50% retention. Where JCP fails is the rebooking. If I did a haircut and style on a client and then later "rebooked" them for a color and haircut JCPenney does NOT count that as a rebooking, and there for it looks like I didn't rebook my client. BUT if I rebook for the same thing, it counts. How is this even right? If it looks like a duck, walks like a duck and talks like a duck, then it's a duck. Therefor if I rebook a client, regardless of the service then it should be counted as a rebook. Most clients don't have a set schedule like I do. Their bosses make their schedules from week to week. Even the JCP associates who work out on the floor don't know what they will be working and can't rebook because of it, so how is a NON employee suppose to? Yes, we can ask them to rebook and if their schedule changes they can call and reschedule, but 9 times out of 10 the client forgets and becomes a no-show, thus taking up the appointment book. JCP does not seem to understand this. Mind you, I ask all my clients to rebook but a majority of them would rather call, because they don't know what they will be working and know themselves well enough that they will forget.

JCP has 3 levels of stylist: Designer, Senior Designer and Master. In order to move up one has to achieve a few things. First, the stylist's rebooking has to at the right percent for that district - we covered how ridiculous that is. Second, your productivity has to average a certain amount for that district. The way we figure that out is by taking the amount made in that fiscal month and dividing it by the number of hours worked. (EX: : $2, 500 / 100 hrs = $25 in productivity) Recently a girl in the salon was moved up from a Senior (she was hired as a senior, but others, and myself, have been told they have to be designers first) to a designer. But because of the hours she works (maybe 10 a week!!) it all averages out. This person also reports off every other week. How is this fair? She has lost clients due to the hours she works (not convenient enough for her clients?) and have moved onto other stylist because of this. I have to work twice as hard and hammered about my rebooking in order to move up yet some girl who hardly works at all can get promoted?! Why should I have to jump through flaming hoops so I can get the credit that I deserve, while others to nothing? It's unfair and I can't help but feel discriminated against. Allowing one person to move up, who doesn't deserve nor has earned it and not allowing someone else who works hard to get there is not a fair way to treat your employees. I dont know who JCP hires to work the salon but a lot of us feel that the district managers from each salon do not know what they are doing and have no experience in the salon, or they would know these things.

Retention should be the number one priority over rebooking. Yes, rebooking us important (it's not like we don't want to make money) but retention should become first. If a stylist can't hold their own in salon and isn't retaining a cliental then yes there is a need to be worried and then there is a problem. In the past year and half at least 5 girls have left the salon I work at because of their poor salon business practices, only to be replaced by girls who are in school for other things, who plan to leave after they are done within the year or girls freshly out of school who need major help. The only reason I have not left Penney's is the pay. I like the commission rates and I usually make pretty good money. Also, if you have a bad week you still get paid an hourly wage if you don't make enough to hit commission. The girls I work with are really cool to be around and we get along pretty well. I just wish JCP Salon would get their act together and learn how a salon really works, stop putting blame on the associates and act like grown ups and see what they are doing wrong.

I too had a similar experience as other posters...JCPenney sold/provided my information to SB*Family Fun Rewards and I have been charged anywhere from $9.95 to $29.95/month for several months. Do not bother to contact them directly as they are VERY negligent in removing your credit card information from their database, rather contact your credit card company and report the fraudulant charges (my charges totaled $110.00) I never gave JCPenney permission to sign me up for the program, nor did I ever authorize ANY of these charges...they have lost my business forever and I have purchased several pieces of furniture from them, but this headache was too much to deal with!!!

We are two employees at JCPenney store in Lansing Mall, MI. Our complaint is about our co-worker. Mary, who started her job here last Summer, met Josh. They have started their adulterous office romance that was very open to anyone who knows them at our store, and is now a result of bad mouthing and gossip about them, which makes us uncomfortable. Being a responsible, high-morale worker at the very beginning, Mary gradually reduced the quality of her work. The romance led her to significant de-motivation and decreased her productivity as a worker. As we feel, she is now unable to use discretion, best judgment, and she becomes less and less prepared for competition.
There is no doubt that dating among colleagues is usually inappropriate. Issues may arise, such as public displays of affection or the couple spending inordinate amounts of time together. It may create a complicated and inefficient work environment. Relationships between co-workers can end in nasty break ups, disrupt the office, harm teamwork, and lower morale.

Group of employees

Very poor customer service form JC Penney Ordered a three piece patio set on an internet special price $100. Got shipped only the table. They Initially said the set was $299 and table only was $100. We doubled checked the ad -- both theh text and the picture clearly showed 3 pcs, but they said they would honor ad if we could produce it. We fortunately had it. Mailed in, and they basically accused us of creating a false ad to scam them.

their case number 6611588 if anyone form Penney sis monitoring this...

Of course by this time the ad was not longer running..

Long time customer, now long gone...

My mother bought a product online for my grandmother for Mother's Day on April 22th. They said it would take 7 to 14 business days for her to receive the item. Before Mother's Day my mother called again and asked where it was at. They told her the order was screwed up and that they would mail it out by May 14th. Now its May 20th and my mother called today and they told her that the product would not mail out until July 10th! This clearly shows the ineffectiveness of JC Penny Corporation and their business practices. I ask you as consumers to join this group and show your discontent with their products and services! Boycott them! Send to all your friends too!