Wanted to purchase Paul Mitchell Shampoo & Conditioner that was on sale & advertised in ad. When approaching register to purchase items, (Limit 4) I was told I could not purchase them, this woman accused me of buying them for a salon I work at... I had no idea what she meant, After I told her what are you talking about, she then accused me of buying them for someone else who works at this so called salon. I was confused, I couldn't believe what just happened, also before entering Salon I bought my son Levis jeans(you better believe i returned them) they lost me as a customer and a client(did i mention i get haircut here) I most definitely will be telling others to stay away from this RUDE establishment. I will never enter another JC Penneys again... I can buy the same Shampoo & Conditioner at ULTA and get haircuts there, may be a few more dollars but it beats being discriminated.

(I sent this to jcpenneys email online)


I would like to complain about the Manager Jessica at the Avon, Ohio salon. The last 2 times I have been there when she has been working she has been very rude and unkind toward me, also the sale signs were not up the 2 times I have been there and the employees that ring in the salon do not know how to ring correctly!

The first time I went there to return something I had a receipt and the stylist that was ringing me out I guess had clicked the wrong item that I was returning and it said this was not returnable so she then called her manager Jessica. Jessica made me explain the situation even though this obviously should have been the stylist ringings job since she had been the one who was having an issue with the register but I explained it anyways. After I explained she asked if I had used it I said I tried it but it was not what I was looking for. So she tried to return the item and it worked, since she clicked the right item but she then looked at me and was like "It doesn't say that it's not returnable" like I was the one who messed up! She should have been saying this to her employee not me the customer!

A few months later...

The most recent time I went I did not have a receipt since I had lost it but I did buy it within the last 30 days. I just wanted to exchange it for something that was the same price, so therefore it was an even exchange. So Jessica came to the desk to ring me out and I told her I wanted to exchange my item for something else she asked for the receipt I told her I did not have it. She then "inspected" my returning item which happend to only be a small shampoo and accused me of using it already which I had not, and even if I had if you try it once you can always return or exchange it if you do not like it! So she looked at me before she decided to do the exchange and said I remember you from a few months back you came in without a receipt then too (which obviously I did not otherwise I wouldn't have had the situation I explained above). I said actually I had the receipt then she was like either way this is the last time you are allowed to return something here with out a receipt! I just took my bag and walked away and figured I would e-mail you on here to let you know what kind of person you have representing Jcpenneys!

Also I want to let you know I happen to work at another Jcpenneys as a receptionist so I know the rules and Jessica did not know this which means if she is treating me this way then she most likely is treating other customers this way too. The only reason I had went to this salon was the first time I had been since I bought it from there and the second time at my salon we did not have the product I wanted so I figured I could exchange it at the Avon one since I was told that they had it.

That manager needs to learn that you are allowed to return an item (provided that we still even sell that item and its not a year or so old and that you didn't use half of it), to make sure the sale signs are up, that there is someone in the front to take care of customers and good customer service!