Steve Phillips the store manager is a big jerk and a bully!! He treats his assoicates like trash and really does not care about them. He is NOT a people person. Steve only cares about the stupid survesy. his" leadership team" of dpt managers are Not much better especillay Cassie Oranato. Steven Daryl Phillips and Cassandra Marie Orananto both have the two biggest egos around. They both make the store a by a hostile work environment. They pick on people all the time.

YES, I WOULD LIKE TO ADDRESS AND ISSUE I REASON HAD AT YOUR MERCED, CA STORE. I PURCHASED A LEATHER JACKET THERE IN NOVEMBER, UNKNOWN TO ME I HAD RECEIVED THE WRONG SIZE. I DO A LOT OF SHOPPING AT JCPENNYS IN STORE OR ONLINE. NOW THE TAG ON THE JACKET STATED THAT IT WAS AND EXTRA LARGE, GOOD YOU HAD MY SIZE AND STYLE. THE FIRST TIME I WEAR THE JACKET IT FELT A LITTLE SNUG, WE ALL KNOW THAT LEATHER NEEDS TO STRETCH. I DID NOT THINK TO LOOK AT THE TAG ON THE INSIDE OF MY COAT WHICH SAID THIS WAS A LARGE AND NOT AND XL LIKE THE ONE I SAW ON THE OUTSIDE TAG. NOW MY RECEIPT CLEARLY STATES THAT I HAVE UNTIL 01-09-09 TO RETURN MY MERCHANDISE, WHEN I TOOK THE JACKET BACK TO THE MERCED MALL JCPENNYS WHERE I BOUGHT IT AT I WAS TOLD BY THE FLOOR MANAGER THAT THEY COULD NOT EXCHANGE THE ITEM, BECAUSE I WEAR IT, YEAH I WEAR IT I THOUGHT I HAD THE CORRECT SIZE, SO WHY WOULDN’T I WEAR IT. I TRIED TO EXPLAIN TO HER THAT MY RECEIPT CLEARLY STATES THAT I HAVE UP UNTIL JAN 1, 2009 TO MAKE AND EXCHANGE OR REQUEST A REFUND. SHE TOLD ME THAT THIS IS A CORP. POLICY AND OR STORE DOES NOT GO BY THIS. NOW I AM A LITTLE UPSET AND CONFUSED, HOW CAN YOU SAY YOU WILL NOT HONOR MY RECEIPT WHEN IT CAME FROM YOUR STORE IF THIS WAS THE CASE I FEEL THEY NEED TO BUT SOMETHING IN WRITING THAT THEY DO NOT FOLLOW UNDER THE CORP GUIDELINES OR WHAT EVER THERE RECEIPT STATES. ALL I WANTED WAS TO GET MY CORRECT SIZE, SO THAT I COULD ENJOY WEARING MY JACKET.
THANK IN ADVANCE FOR YOUR TIME IN THIS MATTER AND HAPPY HOLIDAY'S
A TRULY DISAPPOINTED CUSTOMER