Several months ago I fell behind on my credit card payment. I was impossible to catch up. Approx about June 2009 I contacted GE Money bank and told them my situation. GE Money bank offered me a payment plan of $30.00/month for 6 months. At the end of the 6 months they would roll my back to my normal monthly payment. I accepted this plan. In September 2009 my in-laws received a call from a lawyers office in OKC. (My inlaws live in San Antonio Texas). I called this number and was told that GE Money Bank had sent my account to them for collection. I called GE Money Bank and they told me that I have been sent because I did not honor the payment plan and had failed to make a payment for the month of August 2009. I went into my bank account profile and noted that I had sent that payment electronically. After speaking with MANY customer service reps. a person told me to fax that information to the : UNITY DEPT. I faxed that information 3 diffrent times and NEVER received a response. I was always give a difffent excuse every time I call. My account is being collected by a Law Firm in Oklahoma CIty. I feel this is very unfair and injust. I will pass this to everyone I know that has an accout with GE Money Bank. As one person from GE Money Bank told me " Once its gone to collections it is possible to retrive but we do not spend any time doing so. You should have made your payments."
I am very disgusted with this whole situation.