why am i being charged monthly for approx 1 year when i bought a gift card in december and another one for fathers day from jr penney. change shows perfecthome no address or phone. thank you virginia kirlis

I am a new JCPenny Credit Card customer / Account and have never been treated worse by a retailer.
I opened a C.C. and a flexible payment account a few months back. I purchased $2, 000 on the account and made a first payment of $450. The second month the min was due on the 19th of Dec.
So on the 19th I electronic checked a payment - received a confirmation. I received 4 calls that day (Due Date) asking me for payment. I was then advised that they see that I elec. paid and apologised stating that it may take a day or two to post on my account - but the account will show paid on time.
I then received call after call that day - I requested a supervisor the second call - I was assured it will stop and apology given.
Call again 3rd time - I asked for supervisor - I was assured they were sorry for calling and NOW see where I have paid - the calls are auto generated.
Fourth call - I asked for supervisor - I was given another apology and advised it will not happen again.
Then I get my statement a few days later in mail.
It states I owe 2 payments and that it is overdue!!!
I call on the account and I get an apology and that my account is in great standing and nothing is due - that my statement was incorrect.
Wow - I am a new customer - NEVER been late on a payment. I am being treated like a deadbeat payer or a collections account.
My wife and I have been harrassed right out of the box from JCPenny and we are the good guys...
We will be paying you off very soon and never buying another thing on our card or account from JCPenny

I ordered an electric blanket in "natural" color. I was told on the phone by a lady who totally lacked sense of the english language (she said she was in MANILA!) that it would come into our local store. When it came in, it was putrid purple! The lady at the Wisc. Rapids store, said she would reorder a correct color one for me. She had NO idea on how to work their cash register which also does the ordering. She tried one then another. I know Penny's has crap for computer systems because several years ago I tried working for them. Besides having a pervert for a store manager, the computer system they had then was crap. They have the cheapest systems you can get and no one stays working for the company because they pay so little and treat you like dirt. AFter a half hour, I left the store and the clerk was STILL trying to order the electric blanket for me!!! Finally I just left. A while later another clerk called me and asked if I still wanted to order the blanket! I said forget it, and ordered one on the internet from another company. Today I trew out every Penny's catalogue I have!!!

Just waited 6 hrs, on a Saturday night, on a holiday weekend, for delivery of a bed that never came. I am so pissed off I think my head will explode. Not only do I want a full refund, and I wouldn't want that bed even if it was free, I want to be compensated for all of this wasted time and frustration.

On December 12,2007 I called JCPenny catalog to make a purchase after the representative asked me if I would be interested in joining the Family Rewards Program-I initially said no because I don't go to Blockbuster Video or any of the other retailers that much to get anything out of it, she said I could read it over and cancel if it is not for me and receive the $10 gift card anyway. I agreed, so when I got the kit, I canceled.

I called Family Rewards and JCPenny to make absolutely sure of what to send in. I sent in my original sales receipt(I made a copy for myself) plus the voucher that came with the kit on December 18, 2007. I called Family Rewards the first week of January, 2008, gave them all the information and was told that they never received it. I know I sent it in, I even called my local Office Depot to check to see if I mistakenly left everything there-they said no. I made the copies there. I do not have anything at home so they had to have gotten it.

I realize that it did not cost me anything because I did cancel right away, but I feel that I have been cheated out of the $10 gift card that I was promised. I will never do that again! I do a lot of business with JCPenny and the least they could do is deal with a reputable company that follows through on what is offered.