I have a home warranty that came with the purchase of our home. We decided to renew the warranty for one more year after our purchase. Our microwave made a loud noise then went completely dark. I called our warranty company, which has ALWAYS been very polite and responsive. They had me call A&E to have the built-in microwave serviced. I called on Sunday, Thursday afternoon was the soonest they could come.

I was given a time period of 1:00pm to 5:00pm. At 4:30pm I called A&E because I had not heard from a technician. They informed me that they were still coming and that their technicians worked until 8:00pm so if he/she showed up at 5:00 or after they would still be able to service the appliance. I received a call at 5:15pm informing me that the technician was not going to be able to come. The customer service representative informed me that the next open appointment was on Tuesday in the afternoon. I informed her that it was not good enough, that I had just called and was assured someone would be here. All she could say was that she was sorry. I told them to bump someone, that I had waited long enough, including having to pay someone to stay at the house waiting for them. I stated that if they could bump me that easily then they could make someone else wait. I asked to speak with a supervisor when she refused to give me a sooner appointment. She informed me she was the supervisor. I informed her that everyone has a boss and I would like to speak with hers. She refused and informed me that I could take Tuesday or leave it. I took it and informed her I would speak with the home warranty company at which point she hung up on me.

Upon calling our home warranty company, I was informed that they had an agreement with A&E that I should be serviced within 2 business days. I am appalled I was treated this way. On top of everything else, it is 5:41, I have three children and a husband without dinner because the microwave is built into the oven and I have to make dinner. Thanks so much A&E.