jenn air

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1 stars
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Category: Home & Garden

Contact Information
28 cliffwood drive, Neptune, New Jersey, United States

Phone number: 732 988 8550

jenn air Reviews

LanG58 May 12, 2010
Stay away, don't buy
I CALLED JENN AIR SO-CALLED CUSOMER "SERVICE" # TO COMPLAIN ABOUT A DIFFICULT TO DESCRIBE PROBLEM AND WAS MET WITH AN AUTOMATED "OPERATOR". THIS PRACTICE SAYS LOUD & CLEAR THAT JENN AIR DOES NOT VALUE ITS CUSTOMERS & DOES NOT WANT TO HEAR WHAT WE HAVE TO SAY. I COULDN'T EVEN GET IT TO UNDERSTAND MY LAST NAME OR GET ME TO A LIVE OPERATOR. DON'T BUY JENN AIR!!! I EVEN TRIED TO EMAIL THEM USING THOSE STUPID ONLINE FORMS COMPANIES USE TO PREVENT US FROM KNOWING THEIR EMAIL ADDRESS OR HAVING A COPY OF OUR OWN COMMUNICATION TO THEM, & IT DIDN'T EVEN WORK. DON'T BUY JENN AIR!!
Bater May 7, 2010
Exploding grills
I am a forty year old BBQ professional. I have had catered BBQ for over 10 years and am very familiar with the set up and safety procedures with BBQ grills. I have seen some shoty products in my time, but Nexgrill takes the cake.

I have a gas grill. Made from Nexgrill, it's three years old. Always covered and clean. On Dec. I started the grill, and an explosion followed. My both of my legs were burnt to the point that skin was pealing when the front doors blew open and a ball of fire blew out. I contacted Nexgrill and and after 6 months of stalling they said they are not going to do anything because I did not follow proper safety procedures.

I had found that the gas hose concealed under burners had rusted through to the point gas was leaking out and filled the chamber with gas just like some of the consumers on the web sight below.

**First off there is not a rotisserie infighter, the grill only has one.

**Secondly the hose that was faulty is not near gas supply, it is concealed under cabinet, it's not visible.

So the soapy water test they refer to would not have shown a leak. A visible inspection also would fail to show a leak.

After investigating on the Internet, this is a big problem with several of there products.

This problem would not have been found following here method of operation in the owners manual. I thought they were joking.

Nexgrill is not taking any responsibility.

I think this is an issue that needs to be looked into. My son, wife or I could have been seriously hurt. possibly killed.
September 29, 2008
Several service calls
I purchased an electric Jenn air range 2 years ago and have had to call for service 7 times. Jenn air will not cover latest call. (oven does not work) They will cover the cost of the part but not the service, which could be up to $300. I feel that the range I purchased was a lemon and would like Jenn Air to compensate me for my service calls until I can go at least one year without a problem.

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