My wife & I puchased a sofa and chairs on 2-1-09, since it was an import I was told that it take 12 to 16 weeks upon delivery, around the 20th week and countless calls my furniture was delivered.Two weeks after delivery I noticed the padding on one of the arms was missing, after continuous calls and months passing, an agent came out to my home inspected the chair and confirmed it needed to be replaced.A followup letter was delivered to me on 2-16-10 stating I would receive the replacement within 10-12 weeks, after the tenth week, calls were made to the company on the statis of the arm, since it was replaceable.On 5-10-10 I received a call stating Iwould receive a re placement chair at no cost, but it take another 10-=12 weeks.This has been an ongoing problem upon arrival of the furniture, it will be over a year when I will receive any confort in this situation, if there's will be any confort than, Still waiting!!!