In June 2010 I purchased a recliner sofa from Jennifer Convertibles. In December 2010 the reclining mechanism broke. I called the company, since the sofa was still under warranty. They sent someone out, and the man said I needed a new part for the couch. On February 4, I received a letter that my part will be delivered in 4 - 6 weeks. After 6 weeks, I called and they told me it was actually 10 -12 weeks. After 12 weeks I called and they told me the part was on order. After 13 weeks I called and they told me that the part was unavailable and I will get a new couch in exchange. When they called me to schedule delivery, in June 2010, I told them that I am never available in the evenings and that I need a delivery before 4 PM. They told me they can't guarantee it, but that they would make note of it. When I received the call for the delivery time, it was 3 - 8 PM. I told them I am never available at that time. The woman told me that she would see what she can do and call me back. No one ever called me back and I have no idea if they attempted to deliver the couch. Two days later someone called me to schedule the couch. I again explained my situation and that at this point I want my money back. They told me I needed to speak to the district manager. I called 5 times and did not receive a call back. I was then told to call the Vice President. I left 3 messages, when I finally got a call from the district manager. She told me I needed to be more flexible with them! I went to the Better Business Bureau and got no where. Jennifer Furniture insists that they are trying to deliver the couch and I am being unreasonable. I have been sitting on a broken couch for 6 months and am available for an 8 hour delivery window, but I am being unreasonable. At this point, I would rather eat the $1, 000 I spent on the couch instead of dealing with this company anymore. This just goes to show you get what you pay for, the worst customer service ever!