Jeromes Furniture
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Category: Home & Garden
Contact Information
California, United States
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Jeromes Furniture Reviews
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Nomotion
May 29, 2011
broken motion furniture
Purchased motion furniture from Jeromes. 3 of 4 plastic handles now broken after only 5 years (I have a Lazyboy that is over 20 years old and still works!!) Called to get parts from Jeromes, they no longer "do business" with the company so not I have motion furniture that DOESN'T MOVE!! Customer service not interested in helping me fix problem. Will not buy there again if they cannot stand by their products.
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sdlakerfan79
April 10, 2011
Poor Quality, Poor Customer Service
I am deeply sorry I purchased my furniture from Jeromes. My sofa and love-seat began to crack on the arms after light use for less than 9 months. They picked it up and attempted to "repair" my couches and did an absolutely horrible job. The couches still were cracked, and even the delivery drivers just looked at me and shook their heads in shame. I demanded a refund because I had lost confidence in the craftsmanship of their work, they didn't do a good job of repairing the furniture, and to add insult on top of injury they attempted to charge me 25% of what I paid for the couches as a "usage fee", EVEN THOUGH I paid EXTRA money for stain protection!
So basically they said we'll swap you out with new couches, but were gonna keep 25% of the money you spent on your couches... so now you'll have LESS money in credit to get a couch from us. Wait a minute, I already lost confidence in the build quality of your furniture, so now your taking MORE of my money, and saying you HAVE to get something CHEAPER with LESS money from us? How rude and utterly grimy is that.
I will never again recommend anyone to Jeromes, and I will do my very best to talk everyone I know from buying their furniture.
To be continued...
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anj56
October 19, 2010
Not what I ordered
On 10/11/2010 I picked out model #HSP72MTS, HSP72MT6, HSP72MT7 the Vera Cruz light brown deer tan color living room set.
Customer service called on 10/17/2010 stating that the recliner was damaged and that was the last one in stock. I told them I would take the display recliner I had seen the week before. I did not want the set unless I could get all the matching pieces.
The customer service lady said that a new model is in it is the same just a different name .The Zoro model 68329, and it will be $100.00 less. I asked it is the exact same? Her reply was yes. Then the sales man from the store where I bought the set called me and stated the same . It is exactly the same just newer.
I was waiting for the delivery on 10/17/2010 witch was an hour and a half late, and a set that was dark brown. The customer service lady I was talking to on the phone asked if I was satisfied and if every thing was working I said I was not really happy with the color and she said I had 5 days if I had a problem with it . I have called Jerome's and talked to another customer service lady inquiring about the credit . She told me they were the same price. I explained to her what the other customer service lady had told me . She just said it was the same . I then asked her when they can come pick it back up because I really do not like the color and it was not what I was told. She said I could not return it . I asked for a manager she rudely told me one will call me back. I am waiting for a call back still. I will never buy anything there again.I feel like it was a bait and switch. They just Sale you the set you want but give you what the want .
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West
April 5, 2010
Bad server and delivery
I ordered over $1000 in furniture from Jeromes at the beginning of January. I was told that one of the items I ordered was not in stock and would be available sometime in March. I paid for all of the furniture in full through Jeromes financing with GE Money.
I was contacted by a representative at Jeromes on March 31st who informed me that the item (swivel chair) finally arrived. I scheduled delivery for the next day, April 1st. I received a call at 8am on April 1st letting me know that the delivery window would be between 3:00 pm and 7:00 pm. I waited at my home all day. At 6:55 pm, I contacted the delivery department to get an eta - since the driver had not yet shown up to deliver the item. I was told that the driver was running late and would deliver the furniture by 8:30 pm at the latest. At 8:45 pm the driver left me a message indicating that his previous customer refused delivery on their items and that he would have to take care of their issue - but he would be able to make the delivery within 1/2 an hour. At 10:00 pm, the driver still has not shown up so I contacted the delivery department at Jeromes and spoke with Anita.
I explained the delivery issue to Anita - and she sounded like she didn't even care and told me that I was the one who agreed to wait for the delivery. I asked to speak to a supervisor and was told that there was no supervisor available. She contacted the driver and said that he would be at my place in 20 minutes. At 10:45 pm, I called back and spoke with Anita again. I told her that the driver still did not show up. I told her that I was unhappy with the service. She was rude. At that time, I requested to cancel my order but requested to speak to a customer service rep or supervisor first. I was told that someone would contact me the next day.
No one called me the next day. I called the following day (today) and was told that the cancellation was already put through and that I wouldn't even receive a refund until 30 days or more. I asked the rep if I could talk to a supervisor or manager and was told that a supervisor or manager was not available - but she offered to transfer me to the sales department. My call was transferred but then disconnected. I called the sales department back - and my called was disconnected again!
I am extremely unhappy with the service at Jeromes. They do not seem to care about their customers.
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unhappyJeromesCustomer
March 19, 2010
poor quality furniture and poor customer service
I purchased a leather/microfiber suede sectional from Jerome's Furniture in San Marcos about 1.5 years ago. The sales person also convinced me of purchasing the 5 year Guardsman Warranty. Recently, I noticed that two of the sections are ripping at the top seams (the cushions are attached). I contacted Guardsman's (which is located on the East Coast). I filed a "claim". They e-mailed me a form to fill out about the claim. I mailed it back to them. I never received a call. No one ever came to my home to inspect the furniture. I just received a letter in the mail stating that the damage was not covered under the warranty. So I call Guardsman to speak to someone about why it's not being covered. The customer service rep told me that the problem is a manufacturer defect, therefore, since it is not accidental damage they are not covering it. I call Jerome's Furniture and was connected with one of their customer service reps. I asked to speak with a supervisor or manager. She insists on trying to help me. I told her my situation and she tells me that there was nothing she could do for me. I told her to transfer me with a manager. She then puts me on hold for a few minutes and gets back on the phone with me. She tells me that they can send a tech to come repair the seams for $55. I told her that I paid $1600 for that sectional and now after 1.5 years I have to pay an additional charge. She offered to cut the service fee in half to $27.50 for someone to come to my house and repair the seams. I asked again to speak with her supervisor/ manager. She said that no one is available to help me. I asked for her to have someone call me back. She tells me that they would tell me the same thing. I got off the phone to calm down. I called Jeromes back after a couple of hours. I was connected with someone more professional the second time around. I asked her to transfer me to her manager, which without putting up a fight she did so. A manager gets on the phone and explains to me that after a year there is nothing they can do. I've had furniture that's lasted 15 years without tearing at the seams. I told the manager that this furniture is poor quality, if after a year of use that it starts falling apart. I'm extremely unhappy with how everything was handled and how after almost $2, 000. I feel like I have to replace my furniture already.
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