I had bitter experince with the way jet airways treats international passengers at Mumbai airport. An international traveller is allowed 40 KG baggage allowance in the international sector, whereas in Jet airways they allow only 20 KG, if the passenger wants to fly to an domestic location, though the ticket is bought from international locations. This is causing heavy financial burden to the internationla pasengers. However, Air India and Spice jet are excemptions to this and they allow extra baggage without any charges on production of international ticket.
All passngers must remember this and opt your domestic flight accordingly

MY PNR - HEEZRX seat no - 15D booked flight 9w 203 from kolkata to mumbai on 14/02/11 to flight on 10/05/11 in jet airways with full services but it has changed to jet Konnect 9W 2154 with buy on board services without any reasons. i opted for JAIN food at the time of booking but when i reached airport come to know that JAIN FOOD is not available in 9W 2154 so all my family members including my wife & 2 kids below 5years along with other 31 group members(PNR - EFSFET) includes 13 child had to flyed without food & no fecility was available All the 35 flyers wants refund for the flight as without information they had changed our flight to low cost flight & specific instruction was promised but not fulfilled as jain food was not available & no other option is there we have force to fly without food & other services for which we had paid in 14/02/2011 your duty manager also left office for meeting without solving our query & leave us for no option other then to fly without JAIN food. at Kolkata airport they hadissued us meal vouchers for flight 9w 2154 saying that u can only take juice as other veg food that we never eat NON JAIN FOOD. u just check all the deails & send us full refund of tickets & compansesation for non fullfill of JAIN food instruction & also change of flight from full services to buy on board flight without any prior information & any instruction also send us email & contact no of chairman of JET airways LTD so that he also knows how management of jet airways are spoiling companys image

To, Date : 26th Apr.2011

The Manager,
Guest relations,
Jet Airways.

Sir,

I bring to your notice the irresponsible attitude you have towards building a good relationship with your customers.

I am really disgusted with your service for the following reason:
I had booked my ticket to Delhi from Bangalore on the 11th of Apr, 2011, on Jet Airways Konnect 7074 at 06:20 AM through R.K.Tours, Vijaya Bank Colony who booked through ONESTOP agent online. As I checked in on the day of Departure your staff at the counter shocked me by telling that the flight is delayed and will depart at 08:45 AM
I requested him that I have to reach early and to kindly assist me and arrange me another flight which will help me to reach Delhi at the earliest. But to my disgust your good for nothing staff told me rudely that they had messaged me regarding the reschedule of the flight on the 10th of Apr, 2011.

This was the message sent to me as follows:
Your FLT S2232 on 11Apr2011 s expected to leave BLR at 08:45 Hrs reach DEL at 11:20 hrs. -- The msg sent at 08:8:42 PM 10/Apr/2011.

This was the confirmation Msg sent to me on the day of booking as follows :
Dear Joyson your ticket booked on Jet Airways Konnect 7074 from Bangalore to Delhi departs at 11 Apr 2011 06:20:00hrs Ticket is outbound and PNR no 9W-BNVTFZ. any queries call RK Tours Sender : TD- ONESTOP Msg sent at 03:13:53 9/Apr/2011.

Now I want your explanation for the utter negligence of your services to your customers and the confusion you create regarding reschedule of flights by sending only Messages that too which are not clear, specific and understandable inspite of we giving you our EMail, and Mobile Nos.You could have atleast called and informed about the reschedule.

I like to inform you that I am a person who will not at all read messages in my Mobile.

I am really disgusted with your services and this experience I will share in all the customer reviews you have in in the WEB.

I want a reply from you regarding this issue and request you to not trouble/ torture your travellers like what I faced with yor Airlines. This will be my First & Last experience with Jet Airways and I regret for not listening to the advice of my friends that Jet Airways is the worst airlines in our country.And my advice too will be the same to all I meet .

The same day luckily I got the ticket on Spicejet and their service was excellentand the staff assisted us in all aspects till we boarded the flight. So I advice you to learn about customer service from them and treat your customers politely and with courtesy.
Please show courtesy by sending a reply to the mail or in future if it happens it will be a big issue for you.

Further I have incurred loss of Rs. 800=00 toward cancellation of the tickets for no mistake of mine.I demand you to refund me the amount if not i will give a complaint to the consumer Forum or go to court.Please treat this seriously.

Sending Information through Messages serves no good and shows that you want to escape from your responsibilities regarding you services.

Yours Sincerely,

Joyson

had booked 2 tickets for my wife ( BHATTACHARJEE, RANJANA) and my daughter ( BHATTACHARJEE, TANISHA) from LAX -BKK-CCU and return to LAX. Thai airways issued the tickets. On return, from CCU TO BKK on JANUARY 15( for my wife) and on January 5 ( for my daughter), Jet airways changed its departure time from CCU to BKK from 11.45 am to 1.35 am ( SEE DETAILS ENCLOSED). This was taken completely by surprise since confirmed booking was done and the ticket was paid for by us and suddenly Jetairways changed its timing. This had resulted a halt of over 12 hours in BKK with no faults of ours. Thai airways rebooked the ticket ( SEE DETAILS ENCLOSED) with the changed itinerary but they refused to give us a hotel accomodation at BKK. We requested Jet airways to give us a hotel accomodation which they refused. We had no choice but to cancel the booking. Thai airways charged $ 200 for cancellation fees. We feel that with no fault of ours ( because Jet airways changed its departure schedule from Kolkata to Bangkok) and not offering any hotel accomodation inspite of over 12 hours halt at Bangkok, we should not be penalized for this cancellation charge. Hence, we would request you to kindly make good of this loss of $ 200. The check can be mailed to:

I am Navneet Thakur, Manager with Oriental Bank of Commerce. I recently flew with JET Airways and had a pathetic experience. I and my wife had booked tickets from Hyderabad to portblair on a leisure trip on 02.11.2010. I was to fly Flight No. 9W2747 on 04.11.2010 at 06.20 hrs from Hyderabad to Chennai. I checked in at 5:00 hrs in the morning to find that the flight was rescheduled to 8:00 hrs. I informed at the counter that i had a connecting flight no. 9W 613 of JET to portblair the same day at 10:00 hrs. They assured that the plane will take off as scheduled and I will be able to catch my flight to portblair. We requested them to accommodate us in flight 9W2361 to chennai that was departing at 8.00 hrs so as to enable us to catch our flight to portblair but our request fell on deaf ears. The flight 2747 was further delayed and it finally took off at 9:00 hrs after repeated assurance from Jet staff that we will be able to catch our portblair flight. We reached chennai and were surprised to know that the the flight to portblair had already left. We were also surprised to know that the flight 9W2361 which took off from hyderabad was the same flight to go to portblair. We were shocked to know that inspite of being very well aware that we were supposed to miss our portblair flight as our hyderabad to chennai flight no. 9W2747 had taken off 1 hrs after 9W2361 that was to proceed to portblair, nobody bothered to inform us the same. After making a complaint, we were accommodated in RAJ Park a 4 star hotel in Chennai for the day and our tickets were scheduled for the next day. Again the experience at RAJ Park was shocking. There was a limit to the breakfast, lunch and dinner cost and we were supposed to have our lunch and dinner @ Rs 350/- per person and breakfast @ Rs.175/- per person. The rates at the hotel were such that even basics like a 2 Rotis and a subzi would have cost you more than the limit. So finally we had to pay from our pockets. Also our one day was wasted at chennai out of the 3 days that we planned at portblair. While returning on 07.11.2010 the flight no 9W 614 from portblair to chennai were cancelled. We were accommodated in a below standard hotel the entire day with unhygienic condition and food. The entire trip was messed up due to JET Airways. Also I was unable to catch up with my office on 08.11.2010 and had to extend my leave. The entire experience was horrible and I vowed never to fly with JET again. I had taken up photographs of the Menu Card at Raj Park and copy of Bills paid by me at Raj Park as I intend to lodge a complaint with Consumer forum shortly. The sorry state of affairs can be ascertained from the fact that I had also lodged a written complaint at the Chennai counter of JET Airways but nobody has even bothered to call and know the facts. The same sorry state of affairs was recently experienced by me while flying Patna to Hyderabad on 28.11.2010 by flight No. 9W2288 and 9W0825.