TERRIBLE HARASSEMENT BY THE JET AIRWAYS STAFF AT THE NETAJI SUBHASH CHANDRA BOSE AIRPORT, KOLKATA ON OCTOBER 18TH 2010.

NAME: SUHITA CHANDA
JET KONNECT (JET AIRWAYS, operated by JetLite) FLIGHT NO.-9W 2455
TRAVEL- KOLKATA TO CHENNAI
DATE & TIME- 18TH OCTOBER 2010, 15:40 HRS
But I was shocked by the HORRIBLE SERVICE of the JET AIRWAYS STAFF due to which I MISSED MY FLIGHT. After checking in, I stood in the queue to collect my boarding pass. Still there were sharp 50 minutes left for the flight. But the Jet Airways Staff continued some ARGUMENT with another lady (PASSENGER) and paid no attention to the people waiting in the queue. All the others waiting in the line were getting irritated by the staff’s delay in work. The ARGUMENT continued for 5 to 6 minutes but I grew restless and went up and asked about my flight to the lady at the counter.

But to my surprise the staff at the counter refused to give me my boarding pass and told that I am no more allowed in the flight. I was miserably disappointed. I had been suffering from fever since the last 2days and had extremely important work in Chennai.
It was the question of my career sir. It was damn important for me to report there on time.
The Jet Staff told me to go and meet the supervisor. I asked her where his cabin is, so that I can meet him but she could not tell. Next I helplessly searched, asked a Jet ground staff who told me to go some JET personnel at the Enquiry. There also, they delayed and could not help me yet told me to go and meet the Duty Officer.

I was helplessly searching the airport to meet the Duty Officer. They were pointing one to another, miserable! I realized that there is serious lack of co-ordination and co-operation of the STAFF OF JET AIRWAYS.
I was harassed and blindly they told me to run here and there to make me delay for the flight. I pleaded them to show me the Duty Officer’s office. But I was misled. Finally when I met him, the Duty Officer said a NO again. I looked at the watch, there were still 25 more minutes. But to whom should I say?

The Staff should understand and co-ordinate likewise. Jet Airways does not have an SMS alert facility or proper announcement for the passengers. They terribly lack co-operation. RECENTLY A SIMILAR INCIDENT WAS FLASHED IN THE TELEVISION (STAR ANANDA) WHERE SIMILAR INCIDENT HAPPENED WITH ANOTHER JET PASSENGER.

I got refund from makemytrip.com. But 750/-( airport ticket cancellation charge) and 250/-(makemytrip.com cancellation fee) i.e, total 1000/- was deducted. But why? I was deliberately harassed and WHY DID THEY INSIST ME AGAIN AND AGAIN TO CANCEL MY TICKET EVEN WHEN THERE WAS AMPLE TIME TO BOARD THE FLIGHT?
I missed my flight due to the negligence of the staff and misled by them unnecessarily and fell severely ill. I suffered an irreparable loss as I could not report Chennai on time. I would request you to allow me the refund of 750/- and take strict action against them for cheating on me .Also They must give me reimbursement of the ticket that I had to book on the spot that cocts 13000/-

Hi,

I am a frequent traveller and while travelling from kuwait to mumbai and for the first time that i used the jet airways, i lost expensive watches from my baggage where in the lock was broke open and my clothes were all in a mess and my belongingd were missing. i had given a written complaint on the same tday o the jet airways personnel at CST terminus. they also provided with some phone nos and since monday i have been trying to contact them, but i have been unable to contact anyone from the jet airways. as i am residing in pune and it is not feasible for me to go the airport. i have used many other airlines, but this is the first time that i have lost my belongings. i regret to say it is really careless on the part of the airlines not to be in touch with me after one week and i am unable to contact them. hope that i will get a response after writing this complaint from the sirlines.

i had booked online ticket from mumbai-chennai-colombo round trip on tavelocity.co.in trip id no.101582193 for 27th may 9am flight. when i reached the airport at 8am my luggage was checked in by thejet airways staff ASHISH & SADIQ and then was not issued a boarding pass and asked to wait on the side for 2 minnutes which stretched ntil 9 am which was the scheduled take off time. as u can verify from the ticket copy i had an onward flight at 12.15 pm from chennai to colombo as it was life and death situation as my mother was critically ill. inspit of innumerable pleas the the 2 staff whose names i mentioned were totally uncoaperative and rude and finally i had to cancel my trip as my purpose to travel wasnt served. i am emloyed in a private school and as this was the opportunity to meet my ailing mother which jet airways prevented me thanks to the highly inefficient and inhuman staff.

Hi,
I booked a domestic flight ticket(PNR-DZXBAD, Ticket Number-5893735620867) in JetAirways through goibibo.com using my own HDFC credit card(4346781005502281) from Kolkata to Bangalore.
During booking, it did not display anywhere that later I have to show my credit card during check in.

But after booking, I found on the e-ticket it was written that I need to carry my credit card or photocopy of credit card .Otherwise I won't be allowed to check in.

I immediately called JetAirways held Desk(1800 22 55 22) and got confirmed the same thing.I told the lady everything in detail.But she told that it was mandatory to show the credit card during check in.

As I did not have credit card with me (I left it in my Bangalore Home).I had no option than cancellation and put a request for cancellation.

And again I had to book another ticket without using credit card in the same flight.


I again called JetAirways Kolkata customer care and that time I was told it was not mandatory to show credit card if booking is done through some travel agent website.

But, I already paid Jetairway Rs 750 and ibibo Rs 300 as cancellation charge unnecessarily(Total Rs 1050), due to improper, wrong information from your help desk.(When I called first time JetAirways India toll free number).

Canceled PNR- DZXBAD


I want to file a complaint for that.

Please, do the needful accordingly.


Best regards,
Diptiman Roy

Anasuya Apartment
3rd Floor
10 R G Avenue
Kolkata-700028

Ph-033-25491692

Dear Sir,

On 04/04/2010 I was been travelling from Kathmandu to Delhi on JETLITE flight S2 502. I checked in at Kathmandu at about 11.30 am (Seat No 32D) along with 3 of my colleges. Since I have no Hand bag with me I put all belongings in my check in luggage bag (1No). The flight reached around 16.30 hrs at Delhi and after collecting my baggage proceeded to the Transfer desk for my onward journey to Hyderabad. Near the Transfer Desk I opened my Bag to collect my mobile to make some call & then I saw To Mobiles and Rs 10, 000 Kept in the bag were stolen. The details as below

iphone - 16GB
IMEI No –011743000475733


worth
Rs 36000

Nokia -
IMEI No -

355248038114985
worth
Rs 6000

Rs 100x100


RS 10000

Total


RS 52000


The locks & zib of the bag were ok when I opened the bag. It is obvious that Only the people who screened the bag at Katmandu Or Delhi have noted my valuables and opened my bag Zib with some sharp Key like material and kept back in original position after looting my valuables.

When I noticed my loss at Delhi immediately I gone and complained at the Jetlite office near the Transfer Desk. I regret to tell that the man at the office was not at all helpful and co-operative. He only try to teach me some international law which I can get from net and also asked why you put qll in luggage etc. I old that what I want is the solution if any for the stolen articles what have happened. Then I asked for tender my complaint he only give an email id and didn’t give be any advice and he avoid me. Such persons indeed to help the customers are not at all worth to the guests who are booking tickets to your air lines. After some time again I came back to the office to enquire my onward journey I saw he put out all lights and sitting inside and don’t want to see me then only an attend come to me told you go to Domestic air port and enquire.

I heard such incidents of looting valuables by manipulating Zib of luggage bags. But I thought that your airlines have some security.

Hence I humbly request that you may take necessary actions about loss of things booked in our airlines including the indifferent attitude and connection of this incident by your staff at Delhi.

I think you will take necessary actions if have some ethics and customers trust left. The company address & phone No given below Now I have no Mbile No Since I lost Both my Phones

WR

B.R.SASIDHARAN NAIR

C/o Raajratna Energy Holdings Private Limited

8-2-293/A/A2&1 Plot#227 Road No 2

Banjara Hills, Hyderabad-34

Tele 04023559922-25

Email- [email protected] ; [email protected];[email protected]