My mother had a valid visit visa to come to UAE, however, when she reaches the Jet airwaya counter the lady says, the visa was issued from Dubai and she cannot come to Abu Dhabi. My mother was to ABu Dhabi for the 3rd time with Dubai visa as this is just another emirates. When demanded for a supervisor, another ignorant supervisor appears. it took another 1 hour for my poor lady to get the boarding pass and apart from all the harrassment, she was asked different kind of questions, which is a job of an immigration officer not at the ticket counter.

I Promise will never use this service again and also advise my closed ones to be careful of them.

I was horrified by the complete lack of professionalism in the CSR of Jet's 24-hour service when I rang to find details of my flight to London from Kolkata. She felt it was necessary to inform me that Delhi is in India. The interaction got worse very quickly and when I asked to speak to a floor manager, I was told there is no floor manager available on Sundays.

Just in case JET takes some action, the details are:
Date: 27th Dec 09
Time: Around 5 pm
Place: Kolkata

Please do train these CSRs - otherwise all the internationalwork will go to Manila!

I, Rakesh Chada have arrived from bangalore to goa via jet airways konnect flight 9W2304.After coming to goa airport, i was very sad to hear the baggage was missing.After enquiring with the staff present there, i was said that the bag was sent to pune as the person who issues boarding pass in bangalore attached a wrong tag to it.I informed to the staff to help regarding this matter..The bag will be back-pack model, red in colour having a chain containing lock attached to it...Ms.Suchita took complaint from me regarding this issue and said that she would keep me updated about this matter...But, from then, no news has been informed to me...she gave me a phone number to which i call, is of no use because no one lifts...after trying for hours, a lady lifted and said to me that she will talk to her...and again after that, i got not even a single call.I am very unhappy regarding this matter coz they are not able to understand the trouble i'm facing here.I have said to them that i have many things which i need immediately in that bag but even then they are responding in this way...plzzz take action regarding this matter as fast as possible as it is very very urgent to me...

Hello, everybody I need your help for my baggage claim in JET AIRWAYS. I haven’t got any response from the company. The only feedback I got was that they are investing and as soon as the investing would be done they would contact me. But I never got any respond in last two month, not from the claiming email address from Bombay-- [email protected], neither from Ahmadabad.
When me and my mother, got to the Bombay airport from London, the employees at the counter told us that they were missing our bag. Because United Airline didn't transfer our luggage. If it wasn't transfer, it would have been all four bags, but instead it was only one bag which contained all our golden and silver jewelries, perfumes, cosmetics, and expensive wedding clothes. The next day morning, Jet Airways Employee called me to give them the combination to open the bag for the custom department to check the bag, with the guaranty nothing would be missing from the bag and if something would be missing Jet Air Ways will be responsible and will pay me the full amount. When I got my bag, it was broken, the combination lock was broken, the bag was cut with the blade and all my expensive items that I mention above were missing. It was worth over $2000 U.S. Dollar. So I called Bombay branch to ask why it was broken and items were missing. But INSTEAD OF HELPING their employees LAUGHED AT ME ON THE PHONE AND MADE FUN OF ME and tried to Hang up but the line wasn't disconnected so I was able to here them SAYING OH SHE WAS THE SILLY GIRL CALLING FROM GUJARAT who gave us the combination THEN ALSO WE BROKE HER BAG AND GOT THE JEWELRIES, PERFUMES, COSMETICS AND THE CLOTHES. SHE IS FROM GUJARAT AND SHE IS NOT GOING TO COME HERE DON’T WORRY ABOUT HER. THIS EVENT OCCURRED TWO MONTH AGO ON MAY 16TH2009 and I HAVEN’T ANY REPONSE FROM THE AIRLINECOMPANY.
IS THERE ANYONE WHO CAN HELP ME GET MY MONEY BACK PLEASE, PLEASE, HELP ME.?

I WOULD POST THE IMAGE OF THE BAG AS SOON AS I GET MY CAMERA FROM MY DAD.

Dear Sir,
I travelled from Abu Dhabi to Delhi by Jet air ways, I had three baggage checked in but when I reached at Delhi I recieved only two baggage, reported about it, after two months I got the baggage, but it was torn in two pieces, again I complained at Abu Dhabi having PIR REF No AUH9W10002, untill date I have not recieved any companssation, I have wrote several mails to there baggage servicec and customere services, but no use I had cllaed them but no use, they are saying that they have transfered the case to Abu Dhabi branch, but they are saying the Delhi people have not send any paper to them, I have spent more that Rs 5000/ in phone only .