Baggage mishandled recently on BLR-BRU-JFK route.
The bag did not arrive at JFK, was declared lost after three weeks.

Jet Airways - We fly you anywhere, but your baggage can go anywhere!

That's their new tag line! Travel the airline at your own risk! If you have to (which I don't see why you should) do not check-in any baggage. The chances are high that it will not meet you at your destination!

Why?
Because, "Jet Airways - We fly you anywhere, but your baggage can go anywhere!"

They may fly you safely anywhere but not your bag. Please don't pressurize them to carry both, you and your bag, safely. they simply cannot do it!

I am sure I am not the first person to be whining about the damn situation with the Indian Credit card companies. Welcome to the world of organized extortion. Its a shame to what these companies are doing to all of us. I wont be whinnying about the fine prints, high interest rates, annoying loan phone calls, annoying customer services BUT their modus operandi. I have lived in USA for past 10 yrs and have credit score of over 800. I have about 5 credit cards from USA, 3 of them have no limit. Never had no issues with them.

I been traveling to and fro from India. And once was approached by Jet airways for their gold card. I was using the card when I was in india and made sure everything was paid on time. After few months, I saw that there was late fee, and contacted the customer service, they responded that check was never received whereas I had the proof that it was sent on time. It took me almost a month to sort it out, and conclusion was that, the accounts department of the CREDIT CARD company screwed. They said, they will be reversing the charges, but they never did. I kept following it up from USA but few months passed by. When I got back to India, I saw there was a letter from collection agency. That made me furious. Moreover, I found out that my account of canceled. I sorted it out with the citibank people. I was relieved that the damn thing was over with.

I went back to USA and came back to India after 1o months, and saw number of letters from citibank, asking me to pay over 100, o00 (1 Lakh) rupees to settle my account. I told them that my account has been canceled for over an year. But they refused to accept it. I asked them about the details, all the statements, they didn't provide me anything. Finally, a representative told me that a charge of 24, 000 was made for some insurance stuff. I had no idea, who had made it and how it was reflecting on my statement despite the CC was canceled. As soon as they knew i was in town I started getting threatening calls on my cell phone. I left again. I decided to completely ignore the whole issue. I keep getting letters, asking me to settle or they gonna sue me. I even got a letter from an advocate that legal action will be taken. They think i am one of them ignorant people that will budge to their threats. I know my rights very well.

Quality of service and behaviour of staff is really bad . Please refer to complaint wrongly given under Tirath Housing instead of JET AIRWAYS

Harrassed customer on JET's latest international route !!

I flew Jet Airways from Newark-Brussels-Chennai route on 3rd March 08 only to find that when I landed in Chennai there was a queue of passengers at the baggage loss counter of JET airways, including me there were approximately 8 customers. One of the customers, a family, said they had not received even a single bag out of their 5 bags. Also they made us sign a customer declaration form where these young boys mentioned that "MADAM plz do not declare more than 25, 000 Rs as the customs will question you about it" I signed it as 25, 000 as the total loss of my baggage whereas the value of my contents was 70, 000Rs. Later I learnt from my lawyer that this was a bad and very cheap gimmick by them to make customers sign the declaration for a lower amount(for legal reasons). This route EWR-BRU-MAA happens to be the most recently advertised route for JET airways in Chennai as I see it across hoardings here. I like other poor souls who have gone through this episode, searched frantically on the internet to find out what are the laws here in India. I questioned the airport officials about the compensation, the Warsaw( 20$ per kg) and Montreal Conventions(1500$) and got an email saying that since my flight originated from India earlier to US and back to India I will be covered under Warsaw convention. It was an utterly poor & pathetic service from the customer service where I followed up with them each and every day. After 2 weeks when I learnt about the baggage tracer facility on Jet's website, I again reached the airport manager as to what file ref no they had put up my case in the World tracer system. I was surprised to see the color of my baggage was noted wrongly as BLACK instead of BLUE. Also the baggage type, i.e. a stroller bag / Type 22 was mentioned when it was not a stroller bag, it was Type 23. I got an apology mail from the manager regarding this error. Since I work for an IT company I came to know about the GM of JET Airways and contacted him personally. All that they can fetch for the amount of the bag is a miserly 600$ just a few dollars above the regular 20$ per kg limit, which is still pathetic and makes me feel miserable about the valuables and gifts I purchased from USA on my way back. I also saw several links where recently a lady won a case against AIR FRANCE for baggage loss and was awarded 1 lakh and Supreme court has made it a law where airlines could be liable to the tune of 1 lakh rupees. This entire episode leaves me drained emotionally as to what I have felt in this entire month of hopelessness and request whoever travels internationally make sure your airlines cover you for a larger amount.

Some tips:

1 Avoid connecting flights, Brussels in my case is very busy point for JET as they have connections to Mumbai, Delhi Chennai etc. Fly an airline with no stops overs, here your risk of baggage loss is minimised.

2. Have a prominent bag tag with your NAME, ADDRESS AND EMAIL ADDRESS outside and papers of identity inside your baggage.

3. I read the AIR INDIA lost baggage rules on their website, and they give you the opportunity of a higher cover. In their loss baggage section they say they will cover you under Montreal convention if you pay supplementary fees. Otherwise they will cover you under Warsaw. Jet airways does not have this facility, they said you have to make a declaration at check -in if your baggage value is more than the normal.

4. DO NOT FLY JET AIRWAYS INTERNATIONALLY, it has a long way to go to improve its customer service where your baggage details are not even noted correctly !!

I traveled to India on 11th Jan 2008 on the Jet Airways flight 9w11 .I saw a travel adapter in the in-flight catalog priced around 40SGD. I bought it with my Amex Card. Now when i see the statement it shows as 313SGD billed to me. There is no one i can talk to regarding this complaint. I have lost the receipt but i have the transaction reference details from Amex which they can double check but no one is responding to my e-mail.

Beware people!