Hello All,

This is my final mail to remind about my baggage complaint, Even after 7 days no one even cared to contact me. Knowing fully well that I had requested some one from Jet airways to contact me immediately and I was assured by the duty manager on 30th Nov (at 9:00ish AM ) that within next FEW hours (???) some one RESPONSIBLE will contact me. I requested that this type of damage in Bangalore had happened three times with me.

I HAD NOT RECEIVED NEITHER ANY CALL NOR ANY MAIL for NEITHER my complaint for the poor services and nor for damage baggage.


Regards,

Abhay Chaturvedi

P.S.: I do not think, you care about even I send mail to the following IBNLive, NDTV, AAJTAK and Times of India. But still I think I will let you know that tommorow I am doing that.

You dont care and even I dont care about your not caring.

Frustrated Abhay

Pls read through the complete emails and see how they act to the complain. Till date i have not received a penny no apology, nothing. Just making me stupidly calling all their offices worldwide.

Hi

The addresse is the same where you bought the tickets

Crown Travel
984 UXBRIDGE ROAD
HAYES
MIDDX
UB4 0RL


Ms. Mina Patel
Jet Airways (I) Ltd,
Jet Air House,
188, Hammersmith Road,
London.
W6 7DJ
Tel : 00 44 870 910 1053 / 870 910 1000
Fax : 00 44 870 910 1050
Email : [email protected]
- Forwarded by Mina Patel/London/Jetairways on 24/09/2007 15:40 -
Jestin Thomas <[email protected]>
24/09/2007 14:08
To [email protected]
cc
Subject Re: Fwd: Re: Fw: Feedback: Refunds/Lost Tickets


hi
can i have the adress of the agent and u said u have spoken to them can i have the number so that i can speak to him

thanx
jestin

[email protected] wrote:

Dear Sir

We have spoken to the agent & he has advised that u need to send him a letter for seeking your refund at the same address as before. The agent still accesses his post from this address.Kindly note that we have paid the agent sums due for your refund .

Ms. Mina Patel
Jet Airways (I) Ltd,
Jet Air House,
188, Hammersmith Road,
London.
W6 7DJ
Tel : 00 44 870 910 1053 / 870 910 1000
Fax : 00 44 870 910 1050
Email : [email protected]

Jestin Thomas <[email protected]>
18/09/2007 13:30 To [email protected]
cc
Subject Fwd: Re: Fw: Feedback: Refunds/Lost Tickets


hi
sending all the mails communicated with jet aieways mumbai office.
the agentin uk has been shut down
pls respond

Note: forwarded message attached.

For ideas on reducing your carbon footprint visit Yahoo! For Good this month.
- Message from xxx on Mon, 17 Sep 2007 17:21:28 +0530 - To: Jestin Thomas <[email protected]>
Subject: Re: Fw: Feedback: Refunds/Lost Tickets


Dear Sir

Reference to your email query as confirmed with our LON office, refund of your tickets has been adjusted by your agent against their dues. Kindly contact the issuing agent for your refund claim. In case of any further assistance please contact our LON office at the address given below

Ms. Mina Patel
Jet Airways (I) Ltd,
Jet Air House,
188, Hammersmith Road,
London.
W6 7DJ
Tel : 00 44 870 910 1053 / 870 910 1000
Fax : 00 44 870 910 1050
Email : [email protected]

Thanks & regards
Amola Nunes
Revenue Accounts
Jet Airways (India) Ltd.
Jestin Thomas <[email protected]>
04/09/07 17:47
To xxx
cc
Subject Re: Fw: Feedback: Refunds/Lost Tickets


hi
thanx for u'r reply
the only thing is the travel agent has shut down so i cannot claim from them.
can u pls forward me the cheque to my a/c
pls look into it and do the needful

thanx
jestin

xxx wrote:

Dear Sir

Reference to your query we have asked our LHR office to contact your travel agent and authorize him to process refund.As your ticket is booked trough a travel agent, refund can be claimed only through the issuing agent.Kindly contact your agent after a few days as the necessary insructions would have been given to him by our office at London.

Please let us know in case you are still unable to get your refund.

Thanks & regards
Amola Nunes
Revenue Accounts
Jet Airways India Ltd.



Amola Nunes/Litolier/Jetairways
03/09/2007 05:14 To Parvathi Ramchandran/London/Jetairways@JETAIRWAYS
cc Wilson Thadi/Litolier/Jetairways@Jetairways, Leena Gawade/Litolier/Jetairways@Jetairways
Subject Fw: Feedback: Refunds/Lost Tickets

Dear Parvathi

Can you check and advice on the below refund query.Pax had booked the tkts from an agency in LON which has now closed.He has still not recvd his refund from the agency.

Thanks & regards
Amola Nunes
Revenue Accounts
Jet Airways India Ltd.
- Forwarded by Amola Nunes/Litolier/Jetairways on 03/09/07 09:44 - Jestin Thomas <[email protected]>
31/08/07 22:45 To xxx
cc
Subject Re: Feedback: Refunds/Lost Tickets


Hi
Name : Thomas Jestin
Ref : FNVAFI
Ticket Number 5892172455044

Name : Pothen Sheeba
Name(infant): Joanna Jestin
Ref : KVHTKC
Ticket Number 5892172455045
Infant Ticket Number 5892172455060

Pls can u respod to this as i have not received a peny from the agent as it has been closed

thanx
jestin

xxx wrote:

Dear Sir

Thank you for writing to us.Kindly provide the ticket details so that we can check and accordingly advice you.

Thanks & regards
Amola Nunes
Revenue Accounts
Jet Airways India Ltd. <[email protected]>
22/08/07 17:44 To <xxx>
cc
Subject Feedback: Refunds/Lost Tickets


This Feedback was sent on 8/22/2007

Title: Mr

First Name: Jestin

Last Name: Thomas

Email Address: [email protected]

JP Number: Anonymous User

Address Line 1: 4 royston close

Address Line 2: middlesex

Address Line 3: hounslow

P. O. Box Number:

Country: United Kingdom

City: London

Pin/Zip: tw59te

Home Number: 02088971858

Office Number:

Mobile:

Subject: Refunds/Lost Tickets

Other Subject:

Feedback: hi this is almost 4 months i made a booking through a travel agent and he cancelled my ticket and told me that he will refund me the 400 pounds. but unfortunately the agency has shut down and i am not able to get my refund this was for the month of April i beleive 23rd. it was in the name of mr jestin thomas,sheeba pothen and infant joanna jestin.pls can u email me back

Response Required: Yes

Email Address for Response:


This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system.

Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments.

www.jetairways.com


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This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system.

Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments.

www.jetairways.com

I am frequent flier of Jet airways also I insist others to avail jet airways.

On 13.06.2007, I traveled through flight JET airways flight number 9W344 from Vadodara to Mumbai (19.35 HR). It was booked by Emirates airways (DZKFVN)as Final destination was Casablanca (Morocco). Due to Visa Problem I could not travel on specified date i.e. 26.06.07. My Ticket was rebooked by Emirates airline and I was provided confirm PNR Number (CYBBZW) to fly on 13.06.07. on arrival at Vadodara airport prior to departure, jet Airways counter outside the entrance refused to accept this PNR Number, I had given my Tickets to support, but even after verifying e ticket receipts in his hand. He said there are no such booking. He forced me to buy another ticket even I was having ticket booked by Emirates. He charged me INR 6025.00 for economy class travel.

I was having continuation flight to Casablanca via Dubai by Emirates, on refusal by Jet Airways Employee at Vadodara airport Counter to accept booked ticket by Emirates, I purchased new ticket by paying INR 6025.00 ( seat number 25C). On arrival in Mumbai airport I complained it to Emirates counter.

He showed me the confirmation of booking in my name and said to lodge a complaint against the culprit In order to get refund.

Regards

Praveen Kumar sinha

B-67, Bhagyalaxhmi society
SubhanPura Baroda-23
0265.2390957

Jet Airways takes passengers for horrendous joyride...

Delhi-Chennai

The Jet Airways Aircraft Boeing 737-800, Flight No. 9W 821, departed Indira Gandhi International Airport, Delhi on May 10, 2007 at 0645 eastern daylight saving time to Chennai, with four flight crew on board, flight commandant Nina Singh and Co-piloted by Sindhu. At above Chennai the crew conducted a steep and free fall approach to the runway at Kamraj Airport with a jerked touch-and-go landing, then a full-stop landing. The flight crew reported no injuries. The incident occurred during the hours of daylight in visual meteorological conditions. For undetermined reasons the incident was not highlighted and considered by the crew members or the ground control ATC staff.

Also the meals served as South Indian Veg had stale coconut chatni that caused stomach upsetting and feared for food poisoning.

Chennai-Delhi
The Jet Airways Aircraft Boeing 737-900, Flight No. 9W 830, departed Kamraj Airport, Chennai on May 11, 2007 at 1735 eastern daylight saving time to Delhi, with four flight crew on board, flight commandant Harsh. At around 1930 hours the pilot reported exceptionally bad weather ― heavy rain, and localized thunderstorms near the Indira Gandhi International Airport, Delhi and started gyrating over Delhi at an altitude of 15000 feet. Some passengers report that the plane was rocking from side to side possibly due to turbulence and gusting winds associated with the storm systems.

During this entire hovering the cabin crew was found deprived of juices, mineral water and eatables.

The plane was cleared by ATC Delhi to land at IGI at 2040 hours, sequenced 13th for landing, when unexpectedly the pilot reported shortage of fuel in the plane, insufficient to hover any further. The decision was taken to divert the plane to Jaipur for refueling. The aircraft landed Jaipur at 2100 hours.

The VIP movements around Delhi also caused the cancellation or diversion of hundreds of flights, with ripple effects throughout the Delhi Air Traffic system. By that night the flight (and passenger) backlog continued through hours.

The drinks were non existent with the flight attendants ignorant. The passengers were not allowed to de-board the aircraft at Jaipur, only to be squashed into seats that were so cramped one could not straighten their legs. Toilets were untidy and unhygienic. The passengers were been kept in manipulated reports about taking off in 10-15 minutes every time they ask for. The process went off till 0000 hours midnight. Pilot finally reported the ATC Clearance and took off at 0010 hours to avoid violent public.

The 20 minutes distance from Jaipur to Delhi was covered in 1 hour 45 minutes. The circling process continued over Alwar and resulted in air-sickness, nausea and heavy-headedness to several passengers.

Despite all this, the acts of the cabin hostess Ms. Minni are highly commendable, when she never lost her temper and shared her own lunch box with the public only to be thrashed by few passengers.

Through this petition, we want to draw attention of the concerned authorities, including Jet Airways that claims to be the finest airlines in India and the general public towards the negligence of the Air Traffic Systems and the kind of behavior for the public.

Thanks and Regards
Hari Nair
Assistant Vice President - Human Resources
Mobile : +91-98-102-89047