I was scheduled to travel to New york from Boston on very sunny morning of December 30 2010, At airport They announced flight is delayed by 2 hours, i decided to drive to new york, but suddenly they announced flight is on time, and for the next 3 hours they keep on announcing we are about to board momentarily, but flight never showed up, finally 3 hours later flight departed missed important appointment due to their unprofessional behaviour, so lesson for every body, if you have important appointment never trust Jet Blue .

My ten [10] year old come from FLL [Ft. Lauderdale] to BOS [Boston] on Saturday March 12, 2011. My ID was taken at the ticket counter and I was issued a ticket to go through TSA and proceeded to gate 12 where my daughter emerged from the plane NO flight attendant in sight!!! She was told to deplane with the woman she sat next to on the plane. So Jetbule releases your child to whoever is at the gate? Is this responsible? They charge $85.00 extra to put your child in danger?

On 12/28/09 my family along with approximately 9 other passengers for the 8:00am flight # 1069 from New York, NY (JFK) to Austin, TX (AUS) was left behind. I was at the terminal with my daughter waiting for my husband to come out of the bathroom, our luggage was checked but yet the plane still left without us. We approached the employees working at the desk and there first words was your not getting on that plane! Not, may we help you, or here are your options. As we stood there more and more passengers came and the plane just sat there, most were connectors and were told by the other stewardesses that the plane was going to wait for them. As we all stood there astonished I asked why our names weren't called over the loud speaker and she said that they don't do that and literally seconds after she said that, a passenger's name was called overhead. I asked her why they called his name but not ours she said that they only page connectors and with that all of the connectors said well how come none of our names were called! I asked her how can they plane leave without the passengers with there luggage on board? Isn't that a red flag with security if three passenger's luggage is on the plane but they aren't? She continued to say how we are not getting on that plane! My husband then told her that he was Diabetic and that his insulin was in his luggage. She told him that if he was lying, that he could get into a lot of trouble. He showed her is Diabetic alert card and continued to ask what was going to happen to his luggage, and that he needed his insulin. She then said “You put all of your medicine in your luggage, WELL THAT WASN'T VERY SMART NOW WAS IT! We were appalled, how dare she talk that way to paying repeating customers. At this point we asked to speak to a manager, we waited and waited. The manger finally came as the plane was pulling off the runway, approximately 45 minutes later. She was just as rude as the other employees. She told us that we were not getting on that plane. I asked for a full refund, she said that we would not receive a full refund and began to point at each one of us and said “there will be a hundred dollar fee for you and you and you” At this point I became embarrassed and belittled, I repeated that we demand a full refund for our inconvenience and the way we have been treated and that it is not right or fair what Jet Blue has done to 12 paying customers, she then threatened to call corporate security on me because I was making a scene. At this point I realized that I was not going to receive a full refund and I should see what my other options are, she put us on standby and we did not board a plane until 12 hours later. It is safe to say that my family and I will never fly with Jet Blue again!

My family and I flew to Orlando to Austin on July 1, 2009.We did not have any problems and it was a great flight.On the way back to Austin July 6 and it is a very different story.Checked in with no problem and my daughter was already harness.Gave our bording passes to gate crew and they even said how cute my daughter(23 months old)was(she was wearing bright red harness).Then we get to our seat and everything was fine. My 23 month old has her own seat.That we bought and paid for.We are the first passangers on the flight.My daughter is is buckeled into her seat with her harness and the flight attendant walks by and smiles.Then the cabin doors close and we are taxing down the runway.Then the same flight attendant comes up and starts talking to my huband about my daughters seat that we paid for.She tells him because she is 23 months old my daughter must sit in his lap during take off and landing(My 34 pound daughter who is 23 months old).Then I got invovled.I informed the flight attendant that is dangerous and I am not risking my childs life.We both informed her we have paid for the seat and she said, that does not matter and if we do not follow the rules, she will get her supervisor.I inform her to get him.My husband said why is this a problem now?We came to Orlando on JetBlue with this harness and a seat.No one said anything.One of the flight attendant said I am sorry but FFA regulations require that any child under 24 months must sit in lap or a reproved harness. Then tells us our harness was not preapproved.Then another flight attendant gets involed and says we would have to go back to the gate.I said get the supervisor please. They both stear at me and then one leaves and starts bring flight books to me and putting it my face.I said please stop.She just looks at me.Then we start back towards the gate. A male supervisor comes on and asks me to step off the plane while we discuss this.I ask him is the plane going to leave without me.He informed me it was a possibility’s just looked at him and said no! We did not have any problems with the flight going to Orlando why are we having problems now.No one said anything when we checked in or when we bought the ticket.I told the supervisor I have tickets and it is not in the fine print.He told me that was an IT issue.Then tells me we need to put my daughter in my husband lap during take off and landing.I said no that is dangerous.Then the flight attendant starts talking about my baby getting crushed from my husband if she wears the harness in his seat.Then I hear that and I am crying.I ask if there is a car seat.He says they do not keep those.Then anouther supervisor comes on and says I will go get one.We have them.Then the first Supervisor just looks at me.Then the 2nd supervisor said sorry we are out. Then a third one comes on an apologized.She said she is the inflight supervisor.Everything is fine.Then says my daughter can ride in her seat. We were an hour late leaving. Right before we left. A man came up to me and told me he is with the FBI. No I am not joking. HE said he is with the FBI. He told me I should take care of any discrepancies before flight. I said What and looked at my husband. I was thinking we did not have problems before the flight. Since all this started as we were taxing down the runway, it did not make any since what he was saying. My husband waved him on. He left and why would he say that enless he was told a differnet story. We left the gate just a little bit over an hour late. Everything was fine until beverages were being requested or given out. We asked for bottle water and just got odd looks with no eye contact. She walked away and brought the people in front of us water and the ones in back of us. It took 55 mins for us to get bottle water. There was tubulance. However that was said after everyone but row 19. My family was the only ones on row 19. That was the entire contact we had on flight with them. I got sick on the flight right before landing. I threw up in the little bag in the front. We were very close to the last ones leaving the flight. One of the flight attendents was cleaning and throwing things in trash. I asked her if I could throw this in the trash. She said yes and I put it in there and walked away. As I am walking away she yells did you use this? I said nothing. Why would I throw a sick bag in the trash, if I had not used it. She yells I need to come back and throw this away. I just kept walking. I am thingking this is ridiculous. This entire this was poor customer service and a power trip. The inflight supervisor wanted us to do exactly what we were doing. She said she was sorry for this situation and pated me on the back.The flight attendents did get on the load speaker and tell all the passengers sorry for the delay. The flight attendents never said a thing to my husband or I by ourselves.They just steared at us.If they were trying to make us uncomfortable, they did.However, I do not have to fly that way again.

My son whose expected flight is 616 leaving at 4:25 from Jacksonville on this day, was delayed twice already and I find this to be very disappointing and upsetting. I was expecting to spend quality time with my one and only son whom I see on very few occasions during the year due to the fact that he lives in Florida while I live hear in New York. Valuable time is being wasted with him sitting at the airport, while I understand due to circumstances beyond your control such as the weather over here, I think that with all the money being spent on improving this airline, something better has to be devised to avoid such disruptive moments. I dont think I will be using this airline to transport my son to me in the future. Again, I feel that Jet Blue has ruined what should have be en a joyous occasion between a father and son and now we lost a day to our fun filled weekend. Thankyou!