My husband and I were recently customers of your airline on my trip to Nepal on flight 7055 from Delhi to Kathmandu on 7-17-10 and again on flight 7056 on 8-2-10 from Kathmandu to Delhi. This is my first experience with Jet Airways, and I must say I am sadly disappointed with the service I received. First of all, for reasons still unexplained to me except for a vague “security reasons” answer, my baggage was held for 4 days in Delhi. I was told by your customer service agents that I could not be compensated for the delayed baggage even the “proper airline etiquette” is for the final carrier to compensate customers for delayed/lost baggage. My final carrier, Jet Airways, further tells me that they are not responsible since it was not their fault. They also do not know or did not want to tell me why this occurred since I had passed all security checks in the US.

I experienced many hardships because of that delayed baggage, especially because due to a prior mishap on my initial flight on American Airlines, that particular baggage had been my carry-on that I was told there was no room to carry on the flight. I had preventative medication (for an illness to which I befell on my second day after arrival), all my undergarments, and many other important items in the bag. I am disgusted by the apathy of the representatives I spoke with who did not see any urgency, and failed to take measures to resolve the situation in a timely fashion.