Perth's Jetstar Nazi - Rosanne

Have you ever seen the episode of Seinfeld called the Soup Nazi.
Well in Perth they have their very own version of a Nazi by the name of Rosanne.
Rosanne is all of 20 years old and does not do any actual work, she just
graces the ticket counter at Jetstar Perth airport.
Rosanne sits at the computer and dispenses the tickets. What Rosanne does not do is to get down off her seat to straighten bags, or put stickers on bags or tags on bags or any of those other lowly occupations that other ticket clerks in other airlines do.
Oh no, Rosanne the Perth Jetstar Nazi
commands and the passengers must obey her instantly with suitable reverence, obsequeousness & adulation or she will and has done on many occassions screw up passenger's tickets and refuses to allow them on the flight.
Rosanne treats all people i.e collegues and passengers alike, as if they are hers to command.
Even other female supervisors seem to be thoughly dominated and controlled by Rosanne.
Fellow Jetstar Passengers if you ever have the misfortune to cross paths with Rosanne the Perth Jetstar Nazi & she treats you in her usual boorish, rude, bullying manner please do not hesitate to write to Jetstar. Bully's like Rosanne should never be tolerated.

Friday 5th sept we had a flight booked travelling from Brisbane to Darwin as a fathers day surprpise. The flight was delayed 2 1/2 hrs before being cancelled. Given no info why etc the entire plane load of people were given no information on the options available or any form of compensation, accmodation or options to get us home at 1am in the morning NOTHING. Just given attitude by the 2 staff members they had on serving the plane load of peole, they just gave details on the next flight available. We were told the next available flight was the next day at 12.10pm. What a joke. We also had spent a lot of money to and from the airport and while there as well. JETSTAR :0( has a pothetic attitude to customer service. Attitude from the airport staff at the Jetstar terminal was unbeleivably rude. As if it was the customers fault. We were told a refund would be provided but who pays the credit card charges etc. I reccomend no one fly with Jetstar as you will only be treated poorly. I know I will never fly Jetstar and will highly recomend to freinds etc that Virgin blue is the better option.

I have an upcoming flight to Denpesar from Melbourne with Jet Star (flying back to Melbourne out of Bangkok). I called customer service in light of the recent advisory not to travel to Bali. I think the advisory is mostly fear mongering but I understand the gov't has to cya. So, in light of the advisory, I thought I would at least enquire if I could alter my itinerary to maybe fly into Bangkok or KL instead. I was willing to pay the difference. Jet Star was totally unwilling to budge. At the time, I thought, well fair enough, I booked with a budget airline, I guess that is the price you pay for booking budget; they just want to fill their flight to Bali so fine. You would think they would attempt to accommodate given the circumstances, but fair enough. They won't. I'm not exactly pleased but fine.

Then I called back about baggage. I'm just going for a short time, so booked Jet Saver Lite (cabin baggage only). I wanted to know what it would cost to upgrade if I ended up wanting to check luggage. Not excessive luggage. Just what if I wanted to check my bag instead of carry it with me. When I initially purchased my ticket, I think the difference in fare was maybe $17.00 dollars or something. I know Virgin Blue has a policy that if you book online or call ahead, they'll charge you $8.00 to upgrade. If you wait to get to the airport, it is $20. What is Jet Star's policy? Well, first I am told that if I wait until I get to the airport, they'll charge $80. That is a lot. This is why I am calling in advance, I say. What is the cost if I were to pay now? The answer - after being put on hold for a ridiculous amount of time - is 'oh, it is still $80.00 '. I say, well that is awfully punitive since I could have booked the fare with checked baggage initially for way cheaper than that. The answer? Yes, we know. But that is what we'll charge you now that you have already booked your ticket and have no choice (ok, they didn't say that last part...)

In my view, this is appalling customer service. It is one thing to charge extra, and even charge a flat rate at the airport, but $80 if I call several days in advance? I checked online. I could still book the Jet Saver fare (with checked baggage) for less than the $80 dollars difference. So wow. You really do get penalized for booking with Jet Star if any changes need to be made post purchase. I guess I would have been better off with a different airline. I've flown both Tiger and Virgin Blue many many times. And never have had these kinds of problems.