To whom it may concern,
I arrived at the Heathrow Airport on the 15th of December 2010, through Delhi, from Dhaka by Jet Airways. Due to my transit in Delhi, I changed from flight 9W 271 to 9W 122 to reach my destination. But unfortunately on arrival at London, I was informed that one of my luggages was missing from the Delhi Airport. I was given a piece of claim form with Jet Airways letterhead stating that the company apologizes for such inconvenience. It also provided me with a phone number and a reference number (LHR 15746) where I would be able to get in touch with the appropriate person who would be able to help me and keep me informed regarding my luggage. It has been two weeks, today, since my luggage was lost due to some negligence on the part of the airline. Since arriving here in London, I have been trying to call all the numbers provided by the Jet Airways customer service and call centers located somewhere in India as well as sending e-mails to the airline. It seems all my efforts have gone in vain so far. And now, my time to return to Bangladesh is almost near. I still have not heard from the Heathrow Airport Lost Luggage or from your company regarding my luggage. This makes me wonder if this is your company policy in accordance with the Indian norm to mistreat one of its guests on one of India’s flag carrier on the International level. As I will be returning back to my home and work on the 9th of January 2011 by Jet Airways 9W 121 and transiting at Delhi Airport, one question arises in my mind, will my luggage arrive with me safely at Dhaka Airport or if your Company will help itself to further negligence seemingly to be typically pathetic of the country’s culture. I do apologize for my understanding that no one from your company will reply to my e-mail even though it has been falsely promised by your Indian call center. I have lost hope in being with my luggage ever again and I am increasing petrified by the thought of losing my luggage again as I will be travelling through your country. I do understand that your company may not consider any International passenger from Bangladesh important enough to consider him/her to be entitled to compensation due to the negligence of the company. But, I would be much obliged if someone would be kind enough to take time to reply to my e-mail. I will be looking forward to your reply.

Thanking you
ANM Khaled Shiplu
Dhaka Bangladesh
0088 01819210030

Dear Verona Dsouza, <br />
<br />
Thank you for your email. Firstly, I would like you to take your position much more seriously. Please could you check your database which holds all the company information regarding my conversation with Jet airways staff and how we were told to fly from Delhi, as flights from Amritsar have been cancelled or flights could not be guaranteed. We would also like to be compensated for all our troubles and inconveniences.<br />
<br />
I find it absolutely disgusting the way you are trying to turn a blind eye to the situation your company has put us through.<br />
We had to Drive in the middle of the night for 9 hours to get to Delhi! when we were booked to fly from Amirtsar. Do you understand the risk you put me and my children through? You cannot comprehend that fact which leads you to your bias decision.<br />
<br />
I find it remarkbley funny how your decision is so different to your customer manager and the staff that we spoke to on the phone and the staff at Delhi airport who explained to me how to get my money back and were also helping others in the same situation as ourselves. What a classic contradiction!<br />
<br />
I had a very similar problem 4 years ago with air India and without any hesitation they realised their mistake and settled the matter with myself in no time. <br />
<br />
<br />
Myself and my family travel every year and never have experienced such appalling customer service. <br />
<br />
I feel the recession has effected you and your company in a major way, do you need money? let me know il send it over to you. Also get a charity collection at the airport for you, I am very capable of getting this arranged. <br />
<br />
I WILL be arranging to have a article in the paper regarding the service you provided and the preposterous answer you gave me. <br />
<br />
I come across foolish people like you all the time. Do yourself a favour and get someone with some commonsense to call me or email me.<br />
<br />
Do not try to take me for a fool, or ignore me and brush it aside. I advise you to have a really good think about what your saying and the action you intend to take as there definantely will be major consequences.<br />
<br />
Ps: What bit of English did you not understand? I didn't ask for an apology letter, I am asking for compensation for Inconvenience, suffering, Lack of customer service, the trouble you put my children through and taking into account of me and my family having to drive on the dodgy road for nine hours! and loss of earnings.<br />
<br />
http://www.consumercomplaints.in/complaints/home-c157121.html Please Click Link to View<br />
<br />
http://www.consumercomplaints.in/bycompany/jet-airways-a14730.html<br />
<br />
<br />
I await your response.<br />
<br />
Regards<br />
<br />
<br />
Mr Dal Grewal