I have a major problem with Jetblue. Transferred from American Express 83, 000 points in May 2010. December of 2010 had an accident that caused me to not be able to fly due to a leg in a leg brace and could not be bent to sit in a seat, had two operations and was in bed most of the time. In May the points expired and Jetblue will do nothing about this. I told them I can provide Dr. documentation, still they couldn't care less. I am so angry over the principle of this whole thing. What a terrible, terrible company. Always flew them from Long Beach to Kennedy, but no more.

employees steal from the lost and found and the planes i should know my wife works there and i have gotten the best of everything from sunglasses to jewelry ipods head phones bose clothes phones and i tried to return some of the items but no one will contact me seems like an inside job ha

I booked a flight on Jetblue from Orlando to Buffalo (2 Tickets), I needed a certain window of time so I logged on to the Jetblue website. Jet blue had the time I needed for the two hour flight. The diagram was a large plane, (airbus ?) there was a section (in parenthesis) that required more money ($50) per ticket. Every regularly priced seat was greyed out so I was forced to choose the more expensive seats in the bracketed section.
When we boarded the plane it was a lot smaller than the one in the diagram (an E-150), all the seats were the same on this plane. I called the airline for a refund on the difference. The rep told me the computer said "I did not pay any extra for those seats". I wasn't happy about paying the extra money so I think I would have remembered it.
Since ticket prices fluctuate like the stock market sometimes, what recourse do I have. The rep. said " If you paid the extra $50 per seat, it would show up on your Visa card statement as two separate payments. I feel frustrated that I had to wait for my Visa bill and guess what, only one payment. So I wish I had video taped the monitor during my transaction for proof.

Me and my family (3 adults and 6 kids) were going to board jetblue airline flight number 58 out of orlando mco on 2/23/2011. When we started to board the plane the lady at the counter taking the boarding passes had a very bad attitude snatched the passes and forced them back into my hands. Once on the plane the flight attendant had smart remarks to me and my family. We then tried to get our seats and put our bags away, while getting yelled at to hurry up. It took a total of 90 sec to reach the back of the plane put the bags away get buckled in. And here comes the head flight attendant to start with here very rude and obnoxious voice and attitude telling us to shut up and listen to her. My wife turned her head away and the lady says you don't want to listen you are'nt flying get of the plane. Well we said we paid for our tickets we are here lets take off.They responded by calling the orlando police dept we were then phycally removed from the plane(me and my 6 kids) and held in the airport for 4 hours while being questioned by the FBI (i thought they were here to protect us from terrorists not unhappy customers). After being held harrassed and questioned we were (free to go) they told me they would refund our money with no fees or surcharges.I just got an e-mail from jetblue giving me back $422 of my $1200 not credit back to my master card like I paid, but to a jetblue account like I would ever want to fly their airline again. I was at the end of a 2 week vacation with my family that was completly ruined by this whole situation. My 6 kids never want to fly again because they are scared to get kicked off the plane and made to sit in the airport for hours while not being allowed to speak to ther parents for no reason other than the flight attadents have bad attitudes.

JETBLUE EMPLOYEES STEAL! Traveling over holidays 2010, with pets. Paid for pet fees with same credit card (in one shot) paid for tickets. Mind you, required to purchase 2nd TICKET for 2nd canine to fly in cabin AND they still charged me pet fees for this 2nd ticket AND they DOUBLE CHARGED me in addition to that! Upon check-in at counter, JetBlue representative (Paul) asked me for pet fees again; which I had forgotten (in the fluster of moving back east and running late for plane) that I already paid. Doesn't matter, b/c Paul saw on the computer screen that fees were paid already. I gave him additional $200 pet fees (in CASH; a double charge). HE POCKETED THE $200! Upon calling Jetblue & submitting complaint to Speak up (JB's complaint dept), I found out that Paul ADMITTED to taking the money and claimed that when he "realized what had happened", he found me boarding the plane and gave me the money back. THIS IS BULLCRAP! AN OUTRIGHT LIE!!! THAT NEVER HAPPENED! Paul NEVER GAVE ME THE MONEY BACK! Now, Jetblue wants to "credit" me, AS IF I'm EVER GOING TO FLY THEM AGAIN! I gave them CASH, they won't give me back WHAT I GAVE THEM. They lock me into flying with them (& spending more money doing so) with a credit. I deserve to get BACK what I gave them. PAUL POCKETED his "christmas money" basically. Stole both from Jetblue and from myself. DON'T FLY JETBLUE! THEY ARE DISHONEST!