JetBlue
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Category: Travel
Contact Information
United States
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JetBlue Reviews
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cumbare1
July 20, 2010
WANT MY CANCELLATION FEE REFUNDED
REFUND MY CANCELLATION FEE
Here is complaint My girlfriend decides to surprise me for my birthday by taking me on a 7 day vacation to Jamaica and she decides to use my trueblue points without my knowledge in which she just told me today July 20 th.I was happy at first but then realized how can my girlfriend pick up the phone give a true blue representative my information and book a trip using my points. So I decided to call jet blue and cancel it and told her(Angie ID #80825) my story.She then contacted a trueblue rep for me by the name of Tammara ID #19050 very very rude and not helpful and told her my story only for her to tell me there's nothing they can do.I dont get where is the security for jet blue i still cant believe it.So i had to book a Florida trip just cause i have and had no intention to go to Jamaica.I am very furious that they charged me a $ 200 cancellation fee. I want something done on this matter.
To refund me my $ 200 that i should not pay based on my girlfriend calling up trueblue and making a reservation on my behalf that easily.This is BS
Sincerely,
Giuseppe Rodia
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Kraffty3
April 15, 2010
Change fee misinformation
I called yesterday evening to make a small change to my Jetblue reservation. The cost of the original flight was $105. I was told that the change would cost me the difference in the price of the ticket, $20, plus a $50 change fee. I told them I would call back the next morning and make the booking. To my surprise, they now wanted to charge me a $100 change fee. My best guess is that someone put a note in my reservation file that I was certain to make the change...then when I called back, they gauged me. I spoke with Sarah the Supervisor (Employee id #09542) who had no sympathy and would not reduce the fee.
The change in my ticket cost me more than the original ticket. It was basically equivalent to buying a new ticket.
Apparently customer service is not their cup of tee.
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Marsen
February 16, 2010
We can't expect good customer service from airlines anymore
I have flown JetBlue a few times and on all previous occasions the experience has been very good. However, in this most recent case, when my flight from JFK was canceled, they had a very difficult time handling what should be fairly routine occurrences, like canceled flights or schedule changes, and the so-called supervisors were very rude and curt. In one instance, when trying to figure out the new booking for a later flight, the supervisor stopped explaining the new flight schedule in mid-sentence to walk over to a fellow co-worker and began chatting. The representative that was first helping me, who was unable to do anything on her own, had to go find another supervisor to eventually complete the process. I understand we can't expect good customer service from airlines anymore, but at the very least, I hope we can expect airline representatives to be able to do their jobs and show some semblance of being able to interact competently and clearly with their customers.
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dnevell
February 5, 2010
JetBlue, I'm breaking up with you
Wow. I used to love JetBlue. I have recommended it to hundreds of people, since I've been flying JetBlue since 2 weeks after it went into business. But after tonight's two hours on the phone on hold and then finally with a very nice but ineffectual representative, I will be reevaluating my family's travel choices, and closing our JetBlue American Express cards. I will also open a formal complaint with American Express.
I called today (2/5/10) to redeem my remaining Old TrueBlue Award for a date five (5) months from today. I was told that there were no award seats available on the day I required, and that the closest days that had available seats on them were 4 days earlier or 4 days later! This, despite the fact that the vast majority of seats on the flight have not been booked! It is obvious that JetBlue has drastically reduced the amount of seats it makes available for Old Awards, and thus the thousands of dollars I have spent, and that my wife (who has remaining Old Awards and Points) has spent, were spent in vain. The awards we were earning have now become useless. I feel so betrayed by JetBlue, and I am extremely disappointed that this company that I had so much respect for has shown that, despite my loyal and constant patronage for ten years, they have treated me and my family unfairly.
The only thing I could do was to book a return flight using the Old Award, but the issue remains as to how my wife and I will GET to Chicago for the charity fundraiser we are attending (and that we help to organize, recommending to dozens of others which airline to fly to get there -- we will certainly be reevaluating those recommendations). It will be impossible to reach the number of New Points required to earn a reward under the new system -- and it is unreasonable for us to have to, in effect, re-earn the awards that we already earned. It is patently unfair and disingenuous for JetBlue to have changed the number of seats available on each flight so drastically while we still have awards that were earned with the reasonable expectation that if we tried to redeem them (5 months in advance! -- and on a weekday!) there would be award seats available -- especially when the flight is currently mostly empty.
I requested to speak to a supervisor, and I was told that "everyone at this level is a supervisor", and that no one had the power to make award seats available on any flight. Surely this is not the case - the company is making the decision to severely limit award seats, despite the fact that their customers have been operating under the agreement that their loyal patronage and use of the JetBlue American Express card would result in a reasonable expectation of a return on that investment.
I will now advise everyone I know and do business with that something has gone terribly wrong at this company, and it is to be avoided.
By the way, I submitted this complaint, at the recommendation of the representative at JetBlue, and after I submitted it, I got the following email back from them:
Thank you for contacting JetBlue Airways regarding your TrueBlue account. JetBlue has just completed
transitioning to a new reservation system and as a result, the TrueBlue help desk is currently
receiving a high volume of email and can no longer accept them at this time. We apologize for the
inconvenience.
So, I'm not only screwed, but they don't even hear me saying that they've screwed me.
What a disappointment.
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jetbluesucks
January 12, 2010
Customer Service
I booked a flight through expedia to arrive at 640pm, the flight was then switched 3 days later to land at 920pm however this is a problem since I had prior arrangements to attend leaving the airport at 730pm. I called Expedia to switch my flight to something that would help me arrive sooner however they let me know it was in the hands of JetBlue. They called JetBlue for me to find out if they could refund the ticket since JetBlue did not have available flights any earlier, JetBlue said yes and I was given the reference number to call and cancel the flight. I called back less than 20 minutes later and now they were unable to refund my flight because it didnt meet the 4 hour minimum requirement. They will offer me to fly the day before or the day after but nothign the day of. I was on the phone for over an hour asking for supervisors and was told I could not speak to one they would not be refunding my ticket and I would need to purchase a new one. Evenually after arguing with the lady for over an hour she conveniently said "jet blue is releasing this call" and hung up on me. This is awful customer service I cannot believe they would allow their employees to be so rude and unaccomodating.
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olivej2
April 17, 2009
Changed Gate and didn't notify
This is the complaint that I submitted to JetBlue, lets see if the actually respond:
"My eight month pregnant sister missed her connecting flight to Portland, Maine from JFK because the gates were changed and nobody notified her. The person working for JetBlue at the gate told her that several announcements were made, but another girl that also missed the flight said that no announcements were made. They put her on the next flight, at 10:25pm which doesn't land in Maine until close to midnight, and made it seem like that should be okay. It is completely unacceptable that nobody notified them that the gate had been moved and they made it seem like it was the customers fault. Especially when the customer is pregnant and has been traveling all day (from California starting at 7:25am). Nobody at the airport or on the phone was helpful or apologetic at all. I honestly wanted to give JetBlue a try despite all of the negative publicity, but I will never use this airline again. My sisters name is ****** ****, the confirmation number is *******. They said the only thing that they could do was put her on the next flight (flight ***) which is fine but it shouldn't have come to that point. My sister just gave me an update that there was one crewmember that was nice to her and gave her a bottle of water and some apple juice, so at least one of your employees knows the meaning of customer service. I work in customer service and let me tell you that JetBlue's employees could use more training in it."
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September 2, 2008
Stay away
Jet Blue Flight 457 out of Boston on 8/14/08 scheduled to depart at 7:50pm was eventually cancelled at 1:30am because the flight crew was "timed-out" due to a previous delay that they suffered.
We were told after waiting almost 7 hours at the gate for our flight, that we would be cancelled, and issued a travel voucher for a future one-way ticket. We were then cut loose, given a refund, no assistance in making arrangements for another flight home, and told to pick up our luggage.
All ticket agents for all airlines were long gone due to the hour (2am) and we were all (150 of us) all left sitting on our bags and waking up loved ones to go on-line and arrange alternate return travel.
After waiting 4-10 business days for our travel vouchers, which were to be emailed to us, and not receiving them; I called Jet Blue and was told that the vouchers would ultimately not be issued after further review from the operations team.
I objected on the phone, expressed my upset at the breach of the agreement that was made, and was told to write in to the website at jetblue.com. This was unacceptable, and as a business traveler who books his own travel; I will choose not to travel Jet Blue for no reason other than they did not keep to the agreement that was made.
I can handle a delay, and I can handle the additional fees, but not to stick to an arrangement made with 150 angry travelers who ultimately spent over 15-24 hours in an airport because of any company's inability to make a decision correctly is out of the question.
Le them go under like all of the legacy carriers that didn't learn how to treat the traveling public is what I feel.
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July 17, 2008
They hide available credit till it expires
Available credit of $127.90 expiring in March 2008 was not showing on my frequent flyer Trueblue website. Instead it was showing as $0.00 available credit. Today, after other credit was added to it, it reappeared as already expired. I complaint about it but they told me it has always been available to me. However, how can I remember it when it is not showing where it is supposed to show. They should not be hiding any available credit till it expires. And also they should not be giving me the round about for 45 minutes till I get tired and quit.
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