I WAS SUPPOSED TO GO TO ATLANTA FROM CALICUT.MY PLAN WAS TO START FROM CALICUT, GO TO MUMBAI, AGAIN FROM THERE TO LONDON, FROM THERE TO ATLANTA.I HAD ALREADY BOOKED THE TICKETS FROM MUMBAI TO LONDON & LONDON TO ATLANTA THROUGH BRITISH AIRWAYS.THEY PERMITTED ME TO CARRY TWO BAGS OF 23 KGS EACH AS PER THEIR BAGGAGE RULES WITHOUT PAYING ANYTHING EXTRA.

I PLANNED TO GO TO MUMBAI BY JETLITE AIRWAYS FROM CALICUT.ONE OF MY FRIENDS TOLD ME IF I SHOW THEM THE TICKETS FROM MUMBAI TO LONDON AS WELL AS LONDON TO ATLANTA, I WILL BE EXEMPTED FROM PAYING ANY ADDITIONAL CHARGES FOR MY BAGGAGE AS THE MAXIMUM BAGGAGE WEIGHT ALLOWED IN THE JETLITE DOMESTIC FLIGHT TO MUMBAI WAS 25KG.

EVEN AFTER CONVINCING THEM THE MAXIMUM THAT I HAD TO GO ABROAD & SHOWING THEM THE TICKETS, THEY ASKED ME TO PAY RS.180/- FOR EACH KILO I HAD OVER 25 KG.I PAID THEM & I CAME TO MUMBAI WHERE I FOUND MY FRIEND WHO TOLD ME ABOUT THE BAGGAGE EXEMPTION.I WAS SHOCKED WHEN I HEARD FROM HIM THAT HE HAD PAID NOTHING IN EXTRA TO THE JETLITE, EVEN THOUGH HE CAME TO MUMBAI FROM BANGALORE IN JETLITE .WHEN HE SHOWED THEM THE INTERNATIONAL FLIGHT TICKETS THEY EXEMPTED HIM FROM PAYING EXTRA BAGGAGE FINE.

WHAT'S GOING ON?ISNT THERE ANY RULES OR REGULATIONS FOR THIS COMPANY ?

I HAVE ALL THE PROOFS & THE RECEIPTS OF THE AMOUNT I PAID TO JETLITE.

I booked ticket through web for flying from Hyderabad to Chenni in flight on 25/7/2008 in flight no. 494. As I could not travel, I requested the reservation staff in Hyderabd International Airport to cancel the same and refund the amount to the credit of my Credit Card. The details are as follows:

1) Name: Mr. Ravi Prakash
2) From : Hyderabd to Chennai
3) Date of travel: 25/07/2008
4) Ticket No. : 705240 2640811
5) PNR No. : HX3LQ
6) Order No. : 8987434
7) Price paid: INR 3, 225/-

Simultaneously, I canceled the ticket of my son whose details.
) Name: Mr. Meher Karthik
2) From : Hyderabd to Chennai
3) Date of travel: 25/07/2008
4) Ticket No. : 705240 2641018
5) PNR No. : 9011916
6) Price paid: INR 3, 225/-

I purchased the tickets through internet. Till date refund amount is not credited to my Credit Card account. They are duping the gullible travelers by not refunding the canceled money.

Regards,
Ravi Prakash.

I have read stories from across the internet about how JetLite is duping people. I thought it can never happen to me. But I was wrong. I bought a return ticket (Paper ticket) from Delhi to Kathmandu for two people via credit card at the Bangalore airport counter. I canceled my ticket on 03 June 2008 at the Bangalore airport counter. The guy at the counter told me that my money will be refunded to my credit-card in 10-15 days (It takes only 1 min to charge to my credit card but 10-15 days for refund!) and gave me a cancellation slip. I didn't receive my money after 15 days and I called up the Bangalore Airport counter of Jetlite and Informed the same. The guy once again told me that it will take another 10-15 days and this time he gave me a cancellation reference number (This was supposed to be given when I first canceled my ticket). I also lodged a complaint through [email protected] but there was no response. Since then I have been calling the customer support, the Bangalore Airport counter of JetLite to no avail. Lodging complaints at [email protected] is useless. All I get is an auto-response which is followed by a reply from their customer support exec which says, "We would like to inform you that we have given your request to concerned department for the verification" OR "Kindly send us your ticket numbers for further verifications" (Although I mentioned all my details when I lodged my complaint). Apparently they don't give you a reference number to track your complaint. So every time it has to be a fresh case for them and every time you have to re-tell the whole story. Rationale? That's their "Emotionally Yours" touch to customer care!

Here is a copy of my <a href="http://krishna.akella.googlepages.com/jetliterefundfraud">JetLite</a> Cancellation Slip:

Now when I call up the Bangalore airport counter, they tell me that my ticket number (705-2401-959691) does not exist. I have luckily made a photocopy of my paper ticket. And that my PNR number points to some body else traveling some where else. It all looks to me like this is nothing more than Fraud.

I have no where to go now. I am planning to file a case with the Consumer Court.

I have read stories from across the internet about how Jet and JetLite are duping people. I thought it can never happen to me. But I was wrong. I will never fly Jet OR JetLite. And I advice the same to all of you.

Regards,
Krishna Akella.