I wanna voice out on this very recent incident which i think is totally unagreeable as a comsumer. I had just book 3 seats to vietnam HCM city. One of my friend back out as he had a appointment to attend. So we decided to change to another fri.

-Making the whole scenario short.
First time i call the airline, it told me a name change would cost me $50. Which is half of my ticket price(for a name change). i find it expensive but since we had to get the name change done, my fri agreed! Second time i call up the airline, the female operator told me I would be charge additionally $140 dollars instead of the first operatoe who told me $50. We had a small arguement over there! I told her why not u ask ur higher authority to ans this call. She replied there no higher authority around as it after office hours. Fine! Tell ur higher authority to give me a call tomorrow. Here what she replied, your ticket was bought on a special promo price, our higher authority will not give you a call.I am wondering so this is what we get for flying on budget airlines where they spend millions each year on advertising their airfares and services.( serve me right for flying budget- JETSTAR). The third time i call, this kind lady operator did excellent- she told me here the breakdown,
-SOP(standard operation procedure)$40 for name change/$50 for change(some admin charge) plus rebook on the airticket, whichever price that is shown on the current air price $150. Total add up to $240.
As a comsuer i am paying $300/3pax(promo rate).So per pax at the promo price is $100(right)? Now i need to pay additional $140 for a name change. A NAME CHANGE will cost the ticket price from a promo price $100 to $240. which as a comsumer i find it totally ridiculous. It totally HIDDEN cost.
-JETSAR operator REALLY has good/excellence customer service SOP.(make me wanna slam my head on the wall)
I wanna let this known to other comsumer who want to fly JETSTAR to think twice. Once you book your tickets, dont make any changes or u gona be paying commercial price on a budget flight.

*Last very important!
There is no customer feedback e-mail you can write to. If you wanna do some feedbacks? do the traditional way, use a pen and write in. I do wonder in this modern days a carrier airline got no email for feedback. How good and fast their service will be.

-I only wanna voice out my discontent and let this matter be known. I can be assure this is my first time flying JETSTAR and my LAST. Hopefully my experience can provide some infomations to others.

Hi
We have a complain about jetstar airline. I and my husband bought tickets from Bkk to New Zealand and return.
The company provided us with tickets to Melbourne Australia, and from there a flight to Christchurch.
Flight details: Date: 16/10/08; The flights information is: JQ30 from BKK to Melbourne on the 16/10/08, continue with flight JQ171 from Melbourne to Christchurch on the 17/10/08. Back from Christchurch to Melbourne flight JQ156 on the 30/10/08 and from Melbourne to BKK with flight JQ29 on 30/10/08.
When we came to the BKK airport on the 16/10/08 to take the flight to Melbourne, the agents told us we cannot fly to Australia, for we are going to stay there for more than 8 hours. Therefore we need a visa for Australia.
We were not able to get a refund or change the flights with your company. So the agents advised us to buy new tickets that will enable us to stay for less than 8 hours in Australia.
We bought such tickets with Pacific Blue Airlines from Melbourne to Sidney and from Sidney to Christchurch. However, when we came back to the counter we were told that these tickets are not good, for we are going to Sidney and thus stay in Australia for more than 7 hours.
We ended up buying new tickets for the next day from Cathay Pacific which included a flight from BKK to Hong Kong and from there to Auckland. So we had no problem with a visa to Australia.
Our complain deals with the mere fact that jetstar company provided us with tickets to Australia that could be used only if we would have a visa to Australia, but didn’t bother to tell us anything about this fact. So we were surprised to learn that we need a visa for Australia at the airport. Moreover, your agents refused to reimburse us and gave us an unclear advice about other tickets we should buy (just told us that we should live Melbourne in about 6 hours.
By this unclear advice we lost more money. We think all of this is a result of the wrong doing and irresponsible service to sell such ticket. Jetstar should tell the customers that the tickets sold require a visa – in all such cases. Not leave it for the last minutes and than refuse to reimburse the customer.
We wrote the letter to the company to complaint and for reimbursment but no answer from them at all. We want to tell everyone who intend to buy the ticket be take our story for the considerations.
I am trying to sue them, any suggestions???
Thank you.

Dr. Penchan Sherer.