2nd of June 06.55am Adel-Melb morning flight with Julie and Belinda (air hosty Nazis'), will be the last time I fly with jetstar.  Jetstar appear to be worse than Tiger (at least hosty's on Tiger which i choose to fly occasionally, u don't get a good dose of sarcastic condescending cheek Jetstar were so kind to administer that morning).

I had literally just sat down, reached in my handbag to check my iPod was not still playing from rolling around hitting whatever else was in there when Belinda jumped down my throat like a rabid dog and yelling down at me like I was naughty child (any 40yo woman like myself, doubt would agree to being spoken to in this manner) that I must TURN IT OFF NOW (certainly not repeatedly before I'd even had a chance to blink). Far more aggressive than what was ever required.

Nothing to report during the flight ...

Upon landing, taxiying onto the runway when we hit Melb. We had stopped and were just about to pull up the gate, unhooked my seatbelt for comfort to have Ms Julie, seat nazis on my case, who obviously takes pleasure in looking out for any unsuspecting to assert the small amount of power she holds over all in her domain.

Then found when attendants (Ms Julie/Belinda) were doing their regular announcements for disembarking, it was announced over LOUDSPEAKER, (VERY VERY LOUD AND CLEAR WITH CLEAR WITH MUCH SARCASM): "everyone else apart from row two (my husband and I were the only passengers seated in row 2), were to remain seated until all other passengers had disembarked", like the naughty children that we were!  I had not heard this, my husband sitting nxt to me in row two had. We were a little more than in awe that anyone in a customer service role such as theirs might choose to treat clients they depend on to keep their business running, in such a manner. Takes all sorts am sure. But sincerely a first for everything.

U might like to note Ms Julie did not waste a moment in being the first off the plane and running for the exit. Having caught up with her, tapping her on the shoulder, at which she seemed shocked and more than a little embarrassed that I made the effort to do so (she gets away with it regularly?), I took her name.

If jetstar has any sense (which I doubt, as a year on, I still have not received a promised refund for cancelled flight - and reading on all the forums tonight, I see we are not alone), they might like to note the names of a pair who should not be in customer service. 

That is the last nail in the coffin for us and jetstar. My husband and I will be ever vigilant to fly with anyone but them, no matter how cheap they drop their airfares to. 

 JQ777, 06.55am, Adel-Melb, 02/06/2011

complaints as to to way a hostess treated my 89 year old mother and gave her a bruise on her right arm and pulled her up out of plane seat at the launceston airport on the 7.45pm flight from melbourne to launceston on the 7th march 2011

I just recently flew to Sydney from Singapore (via Darwin as they don't fly direct). When I booked it the difference was about $250 between Qantas. But when you look at all the extras it actually ends up costing more. Because it was not direct so therefore if I wanted a meal package I had to pay $30 per flight, so there is another $120 for the trip. If I wanted to watch their movies it was $10 per flight to hire the portable TV, so add another $40. And then add on say one drink per flight and we are up another $40...
Then let's look at the service, it took ages to check in because the staff didn't know what was going on... then the flight was delayed an hour out of Singapore, . We arrived in Darwin around 5am for a 7.15 connection to Sydney. It also was an hour late leaving. There were no announcements nor information as to when the flight was scheduled to leave. Then to finally top it off as we were boarding the plane one hour after we were scheduled to leave, the flight crew announced over the PA system to make our way to our seats quickly so we could get away on time... So does that mean 1 hour late is "on time" for Jetstar...
Then on the way home when we boarded the flight from Darwin to Singapore we boarded about 10 minutes late, only to be told once everyone was seated, that they were doing some "regular maintainence" before we leave so we will have to wait another 20 mins (on the plane) before we left...

Jetstar advertises cheap airfares all the time, but as they say "You get want you pay for"... so unless the difference between a full service fare and Jetstar is not more than 50%, and your willing to fly on an unprofessional airline... don't do it...

In July 2009 I booked a Jetstar flight departing Melbourne at 1pm on 9 November 2009. This time would enable us to disembark from an international flight & have plenty of time to clear customs & immigration, collect baggage etc. jetstar have now changed the flight to 11.35am, which is too tight a connection. I requested a refund & they have refused on the grounds that they can alternatively offer us a 4pm flight, which is 3 hours or less from our original booking.
Beware of jetstar - they deliberately offer a large menu of flights less than 3 hours apart, which they have no intention of flying. This will induce you to book at a convenient time & they will then force you on to a different flight by refusing a refund. Somewhere buried in their terms & conditions it says you are obliged to accept a flight within 3 hours of the original booking.