On 22.09.2010 i was flying from Sydney to the gold coast. at check-in i realized that my side handle had come apart. The check-in lady hit the roof at me for it, which is clearly none of her business because its not effecting anyone and there are 2 more on there. I also wanted to put my jumper in the bag because i didn't need it for the flight and before i could, she sent the bag down the conveyor belt and gave me my boarding pass.
Then at the gate I sat down, and saw the drink machine about 10 feet away so i walked over to get a drink and left my carryon bag at the chair, a staff member came over and hit the roof also and threatened to call security on me. That was really not fair since everyone else left their bag at the seat to go over and didn't get yelled at.
The flight attendants on the flight were just as bad, very rude and reluctant to help. They have always treated me and my family horribly and this was the last straw when they publicly brought me to tears. NEVER fly with them!!! They dont care about anyone but themselves!!

This is my story, I worked for an outsourcing company which does customer service for Jetstar. I would like to advise to the customers/passengers that we as Customer Service Agents don't have any direct connections with the airline. Meaning that we only follow orders from the airline. I do notice that this airline do make schedule change at the last minute hence the agents do receive a lot of complaints, just a friendly reminder that it is not us who changed it and we will do everything in our authority to help the customers out. But there are some problems that we can't do because our hands are bound by the airline. So what we can advise is to write in to Customer Relations which is directly to the airline. And the only contact we have is the address, no emails, or numbers. I'm sorry but that is all they gave us. As for the Australian customers (I am not saying all of the Australians), when you call the line will hunt automatically either to the call centers in Aussie or Malaysia. There is an outsourcing call center in Malaysia ans some of the Australians know that. All I'm saying is with due respect please don't go racial on any of the agents there. Malaysia is a multinational country and we tolerate all races and nationality BUT they won't tolerate racial slurs or insults. The agents there are trying to do all they can to help the customers and of course being human there are errors here and there. As for the airline website, well I notice it is really slow and most of the times there are errors as well. Please note that the website is out of our control. And of course if the customers wants to change the flight dates there is a change fee plus fare difference at the time the agents book the customers in. There is no way we can change that policy either it's all the orders from the airline (this is when the airline did not reschedule the flight). The agents do feel for the customers and understand what the customers are going through and yes of course they will help the customers the best they can. So please try to be nice or be calm when we try to explain to you anything. That is all I have to say and Thank You for your time

Jetstar left the baggage of 27 passengers...over 100 pieces!...in Jakarta off their flight to Perth from Jakarta on Sunday July 18. To date i.e. midday on July 20 the passengers affected have no news on what has happened to their baggage or when they can expect delivery. This is apalling service!

I would like to bring to the attention of the relevant authorities of Changi Airport terminal one regarding an unpleasant incident that took place on Tuesday, 6 July 2010, at Jetstar check-in counter Row 10 at approximately 2:10pm. The counter staff, Nasihah was extremely rude and unprofessional. As soon as she walked to the counter, she put on a sulky face and even ignored me when I greeted her. She refused to look at me when speaking and treated me as if I was dirt. I honestly was taken aback by her standoffish mannerism and extremely bad manners. I have never encountered such rude behaviour from any Jetstar staff in any of my trips abroad. Jetstar is my preferred airline when I travel to Singapore twice a year and I have always been very impressed by the excellent service of their counter an in-flight staff, so this was a real shock to me. I have also never experienced this form of rudeness from any staff at Changi Airport which is so well known for great customer service. I know that Mr Lee Kuan Yew is a great advocate of courtesy as I grew up in Singapore under his leadership. Hence, I hope that the relevant authorities take a serious view of my complaint and conduct an investigation into the matter. I strongly feel that one irresponsible staff member should not be allowed to bring down the good name of the airline as well as Changi Airport. A feedback form has been lodged at the airport on the day of the incident. I look forward to hearing from the authorities concerned on the outcome of my complaint via email. Thank you and regards, Jennifer Vasavan

I think it is often the case that airlines will waive excess baggage for sporting goods. This why I have travelled the world with over 40 airlines and have travelled with my golf clubs approximately 350 times. This is the first, I repeat first, time I have ever been charged for my golf clubs. Not only that, but as a 'gesture of goodwill' they waived it on the way out to Christchurch but stung me on the way back when I had no choice!
At $20 per kilo the excess baggage was more than my ticket!
On that basis, an 80 kilo man costs the airline $1600 for a two hour flight! What a racket.