I was supposed to fly to Bangkok from Singapore for holiday along with my 9 other family members via Jetstar airline on 23/12/09 07:15am (Flight 3K511). 
Unfortunately my mom passport expiry date is less than 6 months (by 1 day different), thus the counter officer rejected to check us in.
We seek for Jetstar advise on this matter, but the officer turned  us down by saying the manager on-duty was busy.
We insisted to wait until she's available to advise us. After waiting for quite some time, the manager on-duty approached us.

She reluctantly entertained us by saying passport with less validity period is not allowed and told us to go embassy to renew the passport.
(Yes, I know this but I was asking if there's other alternatives or better advise). She was then advise us to try another airline since she said "we are short of staff today and I've been very busy since morning".
I'm very much disappointed that instead of assisting us, she's complaining about the working condition in Jetstar. There's no professionalism at all in her response.

I advised her that they should also improved the ticket purchasing system by not allowing the customer to make the purchase if the passport expiry date is not valid. And again instead of taking the feedback, she told us that it's passenger's responsibility to ensure this.
I do not disagree with her but again I'm disappointed with the response, because she told us there were 10 same cases of passport validity issue for past 2 months! (and not even single action or warning to the customer given by jetstar airline)

At the same time, another group of passenger approached another officer with the same issue.
They were advised to go to ICA to get the letter of extension and the officer actually refused to tell them the subsequent available Jetstar timing since they are too busy.
We told the local group the next available time would be at 19:25 and we headed back to check-in counter asking to hold 3 of the tickets and let the other family members to go ahead. (The manager on duty said we can reschedule our departure time to 19:25 with charge of SGD80/person)

After so much hassle and due to some reason, in the afternoon we decided to reschedule the 2 tickets and cancel my mom's trip only.
I called the Customer Service to arrange the changes.
The guy on the phone told me that no changes are allowed for our tickets as they have been marked as NO SHOW. If we still want to go to Bangkok, we need to purchase new tickets again.

Another thing I found that any enquiry that requires answer has to be done via post mail (cannot be done online). 
Is this method done by Jetstar to discourage customers to feedback ???
I fully understand that Jetstar is a budget airline, but does it mean the way the staff response and the service given by the airline should be far below the other airline's standard ??

Bianca is a cabin crew member on the Sydney to Byron Bay route during the last week of October 2009.

I haven't met a more rude, obnoxious and racist cabin crew member. We had an altercation with her when she attempted to treat the boarding call as a classroom, and yelled at us for pushing in while trying to line up in the cramped Byron Bay gate area.
For some reason these cabin crew people have such a huge head cos they think they can stop people from getting on planes!
YOU"RE IN CUSTOMER SERVICE PPL!! get over yourselves - you are known worldwide to be one of the worst airlines, with the work cabin crew.

Bianca - you need a life if you get your ya-yas from threatening to not let passengers on planes, when you are the immature idiot!

I flew back from Auckland NZ to Sydneyon Sunday 10th October. On arrival at Sydney airport my luggage wasn't on board. Lodged notice of lost luggage and left airport. Next day recieved ph call that they have not located luggage. Thursday morning recieved a phone call from Auckland baggage handlers. Luggage found, will be put on board next flight to Sydney (Air New Zealand) That afternoon rang Jetstar call centre to see if luggage had arrived. NO Idea, checked again Friday still NO idea. Contacted Auckland on Saturday and recieved details of flight, times etc. Informed Jetstar of details. Sunday rang to see if they had found my luggage in Sydney, nodetails even the information I had given them. Monday morning wife arrived back from overseas checked with Quantas, walked out with luggage. Phoned call centre that afternoon to let them know. Thanked me for informing them. Remember call centre is in India. If I hadn't chased for my own property it would still be out there. I have recommended to all my friends that it is not worth flying Jetstar

I travelled on 5Aug2009 to Darwin 825pm flight. I was really upset about a Malay stewardess. I had to remove several items of other passengers in order to retrieve my bag and personal items from the overhead compartment. After that, I looked at the air stewardess hoping that she could assist me to put back some of the items. You know what happened? Without a smile, she said, "you put them back yourself". She just stood there watching me while i did that! I didn't want to create a scene, so kept quiet.

What kind of service is this? asking passengers to do it themselves? Where is the customer service? I saw her talking extremely nice to other caucasian passengers, offering them helps and chatting in very friendly manner!

What's wrong with this air stewardess? Caucasians are superior is it? Are local people inferior therefore deserve less helpful services is it? Isn't this showing prejudice? Hey... yes, this is a budget airline, but we pay the SAME AMOUNTS for the tickets! Shouldn't we be treated the same way, receiving the same quality services?

I've travelled on several other airlines, so far this is the ONLY ONE that showed this kind of discrimination. Jetstar may want to do something about this. Perhaps give training to their staff, to show the same respect and provide the same quality customer service to ALL PASSENGERS! I'd not choose to use Jetstar anymore.

I was scheduled to fly to Bangkok during the airport closure in early Dec 08. My flight from Singapore was cancelled, and I was left stranded at Changi. I eventually flew home to AU (not to BKK) via another airline. I still have not been refunded for the cancelled flight - it has been over 6 MONTHS!!! Everytime i call, i'm told it's "being processed" and i am to wait a couple of weeks. This has been going on for months now. I never get to speak to anyone in authority or with any control over the situation - i am just stuck with the call centre who are unable to do anything except tell me that the cheque is in the mail. I am SO FRUSTRATED at the shoddy service.

The worst part is i still have a ticket for BKK to MEL, that i was hoping to use some other time (i can't do anything with it other than postpone the departure date) but i'm so angry with Jetstar i don't want to fly with them - but they won't refund the ticket.

There has to be SOMETHING i can do about this, but i dont know what :(